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Head of HR

3 months ago

London, United Kingdom Pattern Full time

Job Description:
Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Bosch, Pandora, Skullcandy, and North Face—rely on Pattern's global ecommerce acceleration platform to scale their business around the world.

This is an exciting opportunity to join the senior leadership team in Europe and work closely with both the executive and management team to provide strategic and operational HR guidance. You will be part of the global HR team but while reporting directly into the European General Manager. This is a hybrid role based in our vibrant London office in the heart of Soho.

TAs Head of HR his is a varied role whereEurope you’ll look after a variety of areas including, Performance Management, Recruitment, Health & Wellbeing, Employee Relations, and Learning and Development. As well as providing support and coaching for your small team based in the London office.

Frequently Asked Questions

What is a day in the life of the Head of HR (Europe)?
- Employee Relations_
- Provide ER, coaching and performance support for employees and managers in the region.
- Facilitate as a mediator when required to try and resolve employee grievances.
- Provide general day-to-day advice and guidance on people management issues.
- Support managers with the effective monitoring and management of employee absence, including holiday, sickness, and maternity / paternity leave.
- Learning & Development_
- Deliver and implement training programs for the region (e.g., management training programs and onboarding)
- Establish and maintain appropriate systems for measuring metrics that support the achievement of business goals, necessary aspects of HR and training and development.
- Write and deliver training sessions to continue personal development of Line Managers throughout the company.
- Organisational Development & Design_
- Work closely with the US HQ to localise processes and policies and align on global strategy.
- Partner with functions to create career paths and develop succession plans.
- Advise on structure, competencies, and operating model.
- Reward_
- Partner with functional executives on compensation planning.
- Partner with the Global Payroll Manager to ensure a smooth monthly payroll process for 3 different countries.
- Conduct annual reward bench marking exercise and make recommendations to the executive team.
- Manage the monthly employee onboarding onto chosen benefits.

Employee Experience
- Create a rewarding employee experience within Europe. Develop programs to enhance employee experience and employee engagement.
- Implement strategies to engage and retain great talent from the moment of hiring.
- Assist with organising cultural engagement initiatives across the 4 sites in Europe.
- Recruitment_
- Work with assigned leaders, support the development of talent strategies.
- Lead on recruitment process for European hires.
- Team Management_
- Provide coaching and support for 1 direct report (HR Assistant)
- HR Compliance_
- Ensure all HR policies and processes are compliant with relevant employment laws across the 3 locations.
- Ensure all employee data is up to date on Workday and handled in line with UK and EU Data Protection Laws
- Ensure all employee documentation (contracts, handbooks, and letters) are up to date and comply with the latest employment laws.

What will I need to thrive in this role?
- A CIPD Level 5 qualification or equivalent occupational experience
- Up to date knowledge of UK and other European employment law
- Experience in developing HR policies and procedures to ensure legal compliance
- Experience of designing and delivering coaching/mentoring, learning and development and talent management programmes
- Experience using Workday
- Recruitment and Selection experience

What is the hiring process?
- Initial phone interview with Pattern’s talent acquisition team
- Video interview with a hiring manager
- Onsite interview with a panel of department leaders
- Professional reference checks
- Executive review
- Offer

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.