Planner/scheduler

7 months ago

Buxton, United Kingdom Norse Group Full time

**Planner / Scheduler - Alliance Norse**
- **Location**: Alliance Norse Office: Diamond Hill, Harpur Hill Business Park, Buxton SK17 9US
- **Salary**: £23,510.60
- **Hours per week**:37, Monday to Friday

Alliance Norse presents our joint venture with High Peak Borough Council and Staffordshire Moorlands District Council, providing repair and maintenance services, caretaking and cleaning services, major investment projects, and offer an improved housing repairs service to clients over the districts. We currently have an excellent new opportunity for a Planner / Scheduler to join our expanding team in Buxton on a permanent, full time basis.

**The Role**

Based in our Alliance Norse office, you will be responsible for providing a seamless service to ensure our property operation works are effectively planned, scheduled, and monitored for trade persons and external contractors. This consumer facing role will require you to liaise with internal and external stakeholders to coordinate appointments and scheduling resources ensuring that we are maximising productivity while maintaining a high-quality service to all. Other duties will consist of:

- Managing the schedule of the responsive and planned works service in accordance with agreed performance standards.
- Perform to high customer service standards within the team to deliver timely and quality services to customers.
- Reporting into the Senior Planner and work within the Planning team to provide an effective service and identify ways of improving service
- Coordinating the successful completion of daily works orders in conjunction with all direct reports
- Working closely with internal and external stakeholders to ensure a seamless appointment service is provided to customers, including liaising with members of the public in a professional manner.

If you have a passion for delivering excellent customer service and are looking to develop your skills within a growing national company, this is the perfect opportunity for you. We are looking for you to display:

- Experience working in a call centre or similar office administrative function
- Experience of dealing with external and internal customers preferably within a social Housing environment
- Knowledge of the risks and hazards associated with asbestos and working with asbestos containing materials (ACMs).
- Ability to communicate effectively, both verbally and in writing and demonstrate the ability to tailor response to suit the customer or situation

**Our Offer**
- Competitive Salary of £23,510.60
- 25 Annual leave + bank holidays
- NEST Pension
- 8 weeks sickness scheme
- Company discounts / benefits

**_Please read the attached job description and person specification to ensure you meet the criteria for the role before applying._**

**_ We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination._

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