Claims Handler

2 weeks ago

Bradford, United Kingdom Connectment Full time

**Job Title: EL/PL Claims Handler - Personal Injury**

**Reporting To: Supervisor**

**Department: Defendant Personal Injury**

**Job Summary**:
We are a modern, dynamic law firm committed to providing a diverse range of commercial services to clients ranging from individual entrepreneurs and small family businesses to some of the UK's most successful companies and renowned brands. We are currently seeking a motivated and experienced EL/PL Claims Handler to join our busy team in defending Personal Injury claims at our modern Bradford city center office.

**Main Duties & Responsibilities**:
Under the guidance of your Supervisor, your responsibilities will include:

- Conducting the defense of EL/PL claims for Personal Injury from the claim's initiation up to but not including litigation, with a preference for a retail focus.
- Utilizing the MOJ EL/PL Portal effectively.
- Negotiating on matters of liability and quantum.
- Pursuing recovery of client losses from third parties where appropriate.
- Maintaining accurate financial, reserve, and risk management information on all claims.
- Adhering to internal, client, and procedural protocols.
- Ensuring personal objectives are reviewed and met.
- Developing strong relationships with existing and potential clients, prioritizing high standards of client care.
- Providing excellent customer service to litigants in person.
- Staying informed about relevant legislation and practice.
- Participating actively in marketing initiatives alongside the Department Head and Fee Earners from other departments.
- Complying with SRA/Law Society Regulations.
- Performing duties with consideration for the firm's Equality & Diversity Policy.

**Key Requirements**:

- Minimum 1-3 years of experience as a Claims Handler
- Excellent communication, organisation, and IT skills
- Enthusiastic and eager to learn
- Hands-on fee-earning role

**Benefits**
- Holidays: 25 days during the first 2 years, increasing to 26 days after 2 years and 27 days after 5 years, plus statutory and bank holidays.
- Group Personal Pension: Contributory scheme with employer contributions increasing based on service.
- Life Assurance: 3x salary death-in-service benefit.
- Private Healthcare: Available for staff members with 5 years’ service.
- Employee Assistance Programme: Support services for physical, emotional, mental health, financial difficulties, and general wellbeing.
- Interest-Free Loans for Rail/Bus Travel: Including a 12% discount on Metrocards.
- Discounted Car Parking: Available to staff.
- Maternity & Paternity: Enhanced package for staff with over 2 years' service.
- Perkbox: Discounted perks for dining, retail, entertainment, and wellbeing.
- Staff Discounts for Legal Work: Discounts for staff and their family members on house transactions, wills, and probate.
- Sports & Social: Includes annual staff party, drinks and dining, book club, charity activities, football, cricket, and netball teams, plus a running club.
- Dress Code: Dress for your schedule, be it professional or business casual.
- Fresh Fruit: Available daily.
- Wedding Gift.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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