Property Claims Handler

6 months ago

Bradford, United Kingdom Integra Insurance Solutions Ltd Full time

Integra Insurance Solutions Ltd are an MGA based in Bradford, offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance.
- Central Bradford location with opportunity for hybrid flexible working
- Monday to Friday
- Full-time 35 hours per week
- A competitive salary commensurate with skills and experience
- Additional employee benefits including life insurance, private medical insurance, Champion Health membership and performance bonus schemes

If you fulfil the following criteria and wish to apply, please submit an up-to-date CV.

**NB**: Previous applicants need not apply.

The position holder's main role and principle responsibilities are:

- To manage property claims from notification to settlement in line with service standards and personal authority levels.
- Assess, validate and settle claims under the terms of the insurance policy, ensuring all steps and outcomes are clearly communicated to the policyholder.
- Manage customer interactions, liaise with suppliers and correspond with all parties involved in the claims process, using effective methods of communication with a professional approach.
- Demonstrate an excellent attitude to customer service and be prepared to manage claims from first notification through to settlement using your initiative, attention to detail, negotiation skills, our technology platforms and supply chain support.
- Prioritise and organise daily workload in conjunction with team requirements.
- To register new claims, capturing accurate information and establishing the facts of each claim.
- To review, validate and settle claims within designated authority levels and in line with service standards and claims procedures.
- To instruct and liaise with claim suppliers to assist with claim validation and or/settlement where appropriate.
- To review and action incoming correspondence within agreed service standards, communicating all decisions effectively and professionally.
- To ensure the policyholder is advised of the correct policy cover, including when there is no cover in place.
- To exercise file discipline ensuring accurate electronic claims notes, reserving and settlement calculations.
- To ensure that any complaints are identified and actioned in accordance with the Company’s complaints procedure.
- Personal integrity with the ability to ensure confidentiality of information, as governed by the General Data Protection Regulations (GDPR).
- Promote and support the delivery of good customer outcomes at all times.
- Promote and demonstrate the Company Values and Culture.

**Core competencies**

**Essential**:

- Good knowledge and understanding of UK property insurance claims.
- Commitment to delivering excellent customer service.
- Proven verbal and written communication skills.
- Ability to build business relationships with stakeholders involved in the claims process and negotiate effectively.
- Ability to demonstrate attention to detail.
- Organised and self-motivated.
- IT literate.
- Ability to work within agreed authority limits and to service levels.
- Ability to be flexible during busy periods.
- Ability to work as part of a team and contribute to the delivery of team targets and objectives

Desirable:

- CII qualified or willing to study towards gaining professional qualifications.
- GCSE’s or equivalent, in English and Mathematics.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Bradford (required)

Work Location: In person

Reference ID: Claims Handler

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