Customer Service Advisor

2 months ago


Leeds, United Kingdom gap personnel Full time

Job Title: Customer Services Advisor

Location: LS27 (moving to the Granary Leeds Centre in September)

**Salary**: £25,000 per annum (£12.82 per hour)

Working Hours: Monday to Friday, 37.5 hours, 8:30 - 17:00 (30 minutes lunch)

**Responsibilities**:

- Accurate data and order inputting.
- Proactively handle customer inquiries while meeting KPIs.
- Manage credit control queries and collaborate with the credit control department.
- Independently manage workload and adapt to business needs.
- Support the sales team to ensure consistent service delivery.
- Log and address customer dissatisfactions.
- Collaborate with the operations team to resolve any issues during the customer journey.

**Skills**:

- Microsoft Word, Excel, and Outlook proficiency.
- Excellent interpersonal and communication skills.
- Strong listening skills.
- Ability to prioritize, multitask, and problem-solve.
- Attention to detail and accuracy.
- Effective in dealing with customer queries and finding suitable solutions.

Attitude:

- Professional, efficient, patient, empathetic, flexible, and a team player.

**Experience**:
To apply, please submit your resume and cover letter highlighting your relevant experience and skills.

Gap personnel is acting as an employment business.

**_Please note_**:



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