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Customer Support Executive
4 months ago
Hybrid working model
- Excellent company culture
We are looking for professional individuals who love to create an outstanding customer journey as we are currently seeking a
**Customer Support Executive** to join our client in Knaresborough.
Our client is on a tremendous journey and have no signs of stopping in their growth and marketplace awareness This is a fantastic time to join the team. Our client is eager to attract the very best talent to further enhance their team and working culture. You will join a very hardworking and innovative group of people who are considered the centre of the company’s success.
Within the role you will act as a brand ambassador, showing exemplary product knowledge, ensuring that you meet the client’s requirements in the most efficient manner possible.
**As the successful Customer Support Executive your duties will include**:
- Act as first point of contact for all customers, ensuring a friendly service is instantly portrayed.
- Investigate customer’s requirements to understand needs and advise on suitable products.
- Action any queries which will involve follow up and coordination with both internal and external parties.
- Support with any technical product queries, ensuring the customer is left satisfied.
- Establish great customer rapport ensuring a first-class service is delivered at all times and trust is gained instantly.
- Communicate with internal teams to solve any problems and report back to customers within company SLAs.
- Actively be involved in training sessions, ensuring you constantly enhance product knowledge and remain up to date with company processes.
- Support those around you to ensure a positive working culture.
- Contribute to team meetings and discussions, providing ideas and suggestions.
**Requirements**:
- Previous experience within a customer service environment
- Enjoy building positive working relationships
- Demonstrate excellent verbal and written communication
- Ideally to have worked on a CRM system
- Show a level of flexibility in your approach
- Computer literate
- Positive mindset
- Ability to drive with access to a vehicle
**What is on offer**:
- Hybrid working model
- Fantastic office environment with the best facilities
- A company that invest into you with a supportive working culture which includes internal promotion, training, qualifications etc
- Extra benefits plus social events
- Enhanced benefits for loyalty in service to the business
As the successful Customer Support Executive you will be rewarded with a salary between £20,000 - £22,000 per annum. You will be required to work 37 hours per week within a varied shift pattern which includes some early finishes. If you would like to be part of a company that invest in their employees and enable you to progress and excel then
