Service Desk Officer X 2 Posts
4 weeks ago
**Job Summary**:
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
24/11/2023
Advert End Date:
08/12/2023 12:00
**Salary**:
£23,893 - £26,421 pa (Career Grade - Depending on experience)
Hours per week:
37
Job Category:
ICT
Vacancy ID:
255184
Employment Location:
Hawthorne Offices, Jarrow
Post Number:
BR10023
Number of posts:
2
Closing date:
8 Dec
**Further Information**:
Service Desk Officer x 2 Posts
(Hawthorne Offices, Jarrow)
£23,893 - £26,421 pa (Career Grade - Depending on experience)
Fixed Term Contracts for 2 Years
The Service Delivery Team supports and delivers the ICT requirements across the Council.
South Tyneside Council is the largest employer in the Borough. As an employer of choice, we make sure that our employment policies and practices are always up-to date and offer a unique opportunity to work on 1st Line Support and be involved in the implementation of a new ITSM tool. We offer competitive salaries and a great working environment.
We currently have a unique opportunity for two Service Desk Officers to join our varied Digital and ICT Services Team. If you are looking for the first step in your operational support career and think you have the drive, passion, and outcome-focussed approach needed to deliver 1st Line Support while continuing to develop your skills set then we would love to hear from you.
You will be joining our established Service Delivery Team who are responsible for the technical support of all members of staff. You will be working on a wide range of support activities including:
- AD account creation;
- Troubleshooting and resolving faults;
- Request fulfilment;
- Smart Phone configuration.
- As part of your role you will get involved in working collaboratively and flexibly with colleagues across the D&ICT service, other services in the Council and with suppliers as well as with the delivery of projects to improve Council services.
These roles will give you the opportunity to proactively develop your skills by allowing you to be supported to learn and use new tools and frameworks. You will also have opportunities for further personal development and be able to take on additional responsibilities within projects and events.
You will have:
- A strong customer service background;
- An interest in a career in IT Service Delivery;
- Strong diagnostic and problem-solving skills;
- Excellent verbal and written communication skills;
- The ability to learn quickly from setbacks and problems and use the learning to deliver new and better outcomes.
Closing date: Noon, Friday 8 December 2023.
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