Scheduled Care Operations Admin Support

1 month ago


Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

We are looking to recruit an enthusiastic Administrator to join our Medicine Scheduled Care Operations Team. This post presents an excellent opportunity for an experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering support in an efficient and timely manner.

This vacancy is advertised on a fixed term basis for a period of 6 months as it has been established to provide additional support to the department.

NHS Employees should ideally secure their manager’s agreement for a secondment arrangement ideally prior to applying, as this will be a condition of any offer made.

The successful applicant will provide and manage an efficient, flexible and responsive administrative function whilst supporting the Directorate Performance Managers in the fields of delivery for outpatient services. To be a support role for the management of the delivery of the 18 weeks RTT, capacity planning and all aspects of operational and performance management.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
- To support of the proactive management of outpatient capacity and provide support to the Directorate Team in all fields of service delivery.
- To support the validation processes within the Medicine Division, ensuring that new policies and procedures are implemented and monitored in a timely and accurate manner.
- To be responsible for highlighting the capacity and demand issues associated with necessary template changes for future planning
- To undertake specific projects as identified regarding the provision of all Specialty services
- To take responsibility for answering and investigating complaints or incidents by completing the necessary documentation including the implementation of any action plans.
- The co-ordinating of annual leave, maintaining accurate staff records and sickness and absence rates.
- Take responsibility for ensuring that effective communication skills, written or face to face, result in a positive outcome.
- To monitor systems and procedures ensuring that both written and electronic information is recorded accurately to ensure compliance with targets and standards.
- Utilise the Trust IT resources appropriately in adherence to all policies and procedures


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