Customer Liasion Officer

1 month ago


Coventry, United Kingdom Daniel Owen- UK Full time

Contract Type:
- Temporary- Location:
- Coventry- Industry:
- Mechanical & Electrical- Salary:
- £13 - £15 per hour + based on experience- REF:
- Customer Liasion_1679506217- Contact Name:
- Danielle Nail- Job Published:
- about 5 hours agoLocation: Coventry

**Responsibilities**:

- Act as the primary point of contact for clients on fire door contracts across Coventry
- Build and maintain strong relationships with clients, ensuring their needs are met and any issues are resolved in a timely manner
- Work with clients to identify their requirements and develop solutions that meet their needs
- Communicate regularly with clients, providing updates on progress and identifying opportunities to add value to our services
- Liaise with internal teams to ensure that works are carried out in accordance with contractual and quality requirements
- Monitor and report on contract performance, identifying opportunities for improvement
- Ensure that all client data is kept up-to-date and accurate
- Attend site meetings and carry out site visits as required

**Requirements**:

- Proven experience in a customer-facing role, ideally in a construction or facilities management environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients
- Strong organisational skills, with the ability to manage multiple tasks and projects simultaneously
- Ability to work independently and as part of a team
- Good knowledge of fire door contracts and related regulations
- Excellent problem-solving skills, with the ability to identify issues and develop solutions
- Must have a valid UK driving license and own transport
- Must be willing to undergo a DBS check

If you are a motivated and experienced Customer Liaison Officer looking for a challenging and rewarding career opportunity, please submit your CV and cover letter today



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