Customer Accounting Agent

2 months ago

Stoke Poges, United Kingdom Siemens Mobility Full time

**Job ID**:

- 370463**Company**:

- Siemens Financial Services Ltd.**Organization**:

- Siemens Financial Services**Job Family**:

- Customer Services**Experience Level**:

- not defined**Full Time / Part Time**:

- Full-time**Remote vs Office**:

- Office/Site only**Contract Type**:

- PermanentSiemens Financial Services (SFS) are recruiting for a number of Agents to join our Customer Accounting Team.

The team provides a dedicated support service both to our end user customers and all internal stakeholders, managing specific operational and finance processes including but not limited to; cash allocations, banking, management of company & customer suspense accounts, settlements, refunds and Novation’s. We also manage any financial changes that need to be made to customer agreements.

The team also provides support to the customer facing areas within SFS such as Sales, Risk and Asset Management, acting as an all-encompassing back-office function for key operational activities.

This role will be based in Stoke Poges with a combination of home and office working to suit your flexibility requirements.

**What will your responsibilities be?**
- Effectively manage the cash allocation of customer payments, and movement of monies in accordance with guidelines and processes.
- To take ownership of both General, and, Agreement Suspense balances, ensuring that monies are allocated / refunded / processed in a timely manner in line with clear KPIs.
- Maximise upon revenue opportunities for SFS through correct and accurate identification of monies paid to and held by the business.
- To support Customer Services and Business-Processing by actioning all back-office functions including, setting up of Direct Debits, settlement requests, restructures of agreements, inter-company money transfers, banking, and resolving all payment queries.
- Support the Operations Manager where appropriate with process improvement and process efficiencies.

**What skills and experience will you bring to the role?**
- Knowledge and experience of working with suspense accounts, direct debits, standing orders, allocating payments and processing cheques
- Experience in accounts payable or accounts receivable
- Excellent communication skills, both written and verbal
- Create opportunities to exceed customer expectations, build rapport by maintaining close business relationships
- Being a team player and collaborating to meet KPIs / SLAs
- Methodical approach to work and proven ability to multi-task and work to tight deadlines
- IT skills including working knowledge of Microsoft Word and Excel, and Outlook
- At SFS, our people are our most important asset, and what matters to them matters to us. We are committed to driving positive change in society and the workplace. Watch our video to find out more
- Our compensation package includes a competitive salary, annual bonus, 26 days holiday, private healthcare, generous pension and other additional benefits. We celebrate that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor our benefits package to suit you.

Li-VP1

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