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Critical Services Supervisor

2 months ago

Reigate, United Kingdom CBRE Full time

Posted- 23-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Engineering/Maintenance- Location(s)- Reigate - England - United Kingdom of Great Britain and Northern Ireland**Purpose of the Role**

Provide leadership and management to the Client Sites and associated engineering and critical systems, always ensuring full client business continuity. Maintain the standard of the infrastructure, offering innovative solutions and evolving procedures wherever possible.

**Key Responsibilities**

Provide leadership, and ensure contractual commitments are met and exceeded.

Ensure business policies and processes are effectively communicated and implemented within the contract.

Ensure compliance with all CBRE and Client QHSE procedures and regulations. Update and review accordingly.

Ensure optimum staffing structures, balancing cost reduction with the delivery of service excellence. Ensure structures support variance in the workload, and disaster recovery.

Ensure contracts are staffed by fully qualified teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.

Working with other Site supervisors within the contract to ensure the collaborative development of the business, effective team working, and support to colleagues.

Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key Client contacts.

Promote and maintain the core values of CBRE.

Provision of leadership and guidance, advice, coaching and direct support, where required, to deliver best practice selection, training, assessment, and recognition/reward.

Deliver effective business communication with advice, leadership and direct contribution to management and team meetings. Additionally, be capable of giving briefings at all levels and provide written and verbal reports to offer clarity to any arising situations.

Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles and can reach their full future potential.

If required, deputise for the Account Manager in his absence in both day to day running of the contract and within the escalation procedure.

**Accountabilities**

Reporting to the Hard Services Lead

Accountability to the CBRE functional heads, as appropriate.

Accountable day-to-day to the relevant Client contacts.

**Specific Responsibilities**

Ensure consistent availability of all Kingswood Fields Site systems.

Management of the Kingswood Engineering Team.

Ensuring that all installations, critical service equipment maintenance and all other operations undertaken within the Client’s sites or telecom’s environments are:
Risk assessed and a safe system of work established.

Risk assessed for possible interruption to critical services.

Conducted in accordance with an agreed method statement of work.

Following the Clients “change management process”.

Following the Clients “Permit to Work” process.

Correctly documented and recorded.

Coordinate and advise on the various trades and in-house works associated with extra works and projects.

Actively seek and implement cost efficiency programmes.

Formalise and standardise meeting and reporting methods

Regularly review staff performance via one - to - ones and annual appraisals.

Create PDP’s for all members of staff to maximise output.

Provide accessibility as first line of escalation procedure.

Review/create operations procedures

Review/create disaster recovery plans for critical plant / equipment.

Manage life cycle replacement.

Investigate and advise on single point of failures.

Oversee cleanliness and maintain the high standards of all plant areas. Achieve show site standards.

Liaise effectively with the Site Supervisors to manage the site maintenance requirements using engineers and handymen to meet the client’s priorities.

Use E-logbooks effectively.

Ensure the Sites are Statutorily Compliant and ensure all contractual PPM responsibilities are met.

Provide common point of access for distribution and collation of information

Monitor overtime requirements and ensure best use of manpower to maintain work/life balance.

Monitor contractor quotes to ensure value for money is being achieved.

Manage the purchase order procedure in liaison with the contract support team.

Ensure permits are raised in a timely fashion.

Ensure regular contractor reviews are completed.

Provide first line response to priority issues as part of the escalation procedure.

Assess repair proposals and offer alternative options as necessary to maintain operational effectiveness.

Offer advice as necessary to site operatives regarding engineering issues.

Drive innovation within the team for the benefit and development of

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