Customer Service Telephone Advisor

3 weeks ago


Leeds, United Kingdom G2 Legal Limited Full time

Are you an experienced Customer Service Telephone Advisor or Call Centre Professional looking to secure a new role?
I have an exciting and rare opportunity with a national law firm, for a Customer Service Telephone Advisor to join the central Leeds team. This firm offers a range of benefits including 25 days of paid annual leave and progression opportunities.
Firm benefits include:

- Up to 25 paid working days holiday per annum
- Extremely flexible working environment to include agile working and flexible working arrangements
- Career progression and an extremely supportive working environment
- All expenses paid for Summer and Christmas party events
- Given opportunities to volunteer and support charities of your choice
- Legal 500 firm
- You will be part of a team and have support from the wider family team located in other offices
- Must have 6 months+ of experience in a telephone-based role
- Ideally, you will have the ability to deal in a calm and measured manner with callers who may be under pressure due to a lack and understanding of the remortgage process
- Have solid customer service skills
- Work well in fast-paced environments

The core duties of this role are likely to include the following:

- Working with the team of Caseworkers, to support the firm in achieving our objectives
- Accurately administrating client details using our case management system as well as the use of Excel, Outlook

**#G2SP



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