Sales and Compliance Coordinator

3 weeks ago

Cardiff, United Kingdom CJCH Consulting Full time

**About us**

We are professional, customer-centric, engaging and our goal is to assist our clients in converting unlicensed users of their software products into compliant customers, allowing them to build a long lasting commercial relationship.

Our work environment includes:

- Growth opportunities
- Work-from-home days
- On-the-job training
- Flexible working hours
- International workforce
- Casual work attire

We work in license compliance, which is the use of data to identify instances of software piracy and then work with the infringing companies in order to comply with our clients licensing requirement of their products.

On-the-job training will be provided in terms of technical software piracy and licence compliance skills.

Previous experience in a sales, customer relationship management, or negotiations role is preferred (minimum of 2 years relevant experience).

Fluent language proficiency (reading, writing, translating, and speaking) in any of the following languages is a strong benefit**:German, Italian, Spanish, or French**

**Responsibilities**:

- Review case files and engage with non-compliant product users.
- Manage the engagement process on behalf of our clients, from initial contact with the company/user, through the closure of the matter through a negotiated commercial agreement.
- Draft reports and maintain records of compliance activities.
- Provide advice on handling compliance challenges to the client team.
- Conduct internal audits of case files to ensure that company standards are being met.
- Act as a liaison between the company, our clients, and the identified non-compliant users.
- Manage a caseload of files and deliver on annual and quarterly targets.

**Skills/Capabilities**:

- A bachelor's degree is desirable but not a requirement (relevant experience will be considered as well).
- Evidence of Sales/Negotiations/Customer Relationship Management experience.
- Strong computer literacy skills - Microsoft office suite of products, CRM systems, etc.
- Professional communications - written and verbal communications, presentation skills.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Cardiff, CF10 4BY: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 2 years (preferred)
- Negotiation: 2 years (preferred)
- Customer relationship management: 2 years (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: Hybrid remote in Cardiff, CF10 4BY

Application deadline: 23/06/2023

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