Front of House Assistant

5 months ago


Solihull, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Front of House Assistant**

**£28k per annum**

**Full time Tuesday to Friday
- Including Matchdays**

Pertemps are exclusively working with a leading Football Club who is now seeking a Front of House Assistant. The Front of House Assistant will play a critical role in ensuring the first point of contact for members and possible new customers and ensuring they have the best experience whilst visiting.

**Responsibilities**:
" Be the initial point of contact for visitors and customers.
" Interact with all current members and possible new customers.
" Provide exceptional service to all members, customers, and visitors.
" Ensure that all day-to-day member demands, are promptly addressed to ensure the smooth operation of the workplace and the satisfaction of all members.
" Be responsible for bookings in hospitality and events.
" Produce function sheet for all events including match day full itinerary.
" Guestlists and table plans.
" Provide hospitality information to all clients.
" Managing events and matchday requirements and liaising with the Food and Beverage department
" Assisting the commercial department in providing exemplary customer care to the clubs' key sponsors
" Support events and home matchdays
" Support behind the bar and with deliveries

**Requirements**:
" Minimum 2 years hospitality experience
" Strong interpersonal skills.
" Use initiative and be creative.
" Excellent communication skills
" Effective time management
" Confident, organised, and assertive
" Flexible attitude to work tasks and hours.
" Efficiency driven.
" Actively cooperate and communicate with others, fostering a culture of teamwork
" Display flexibility with good organisational and prioritisation skills.
" Can perform under pressure and operate in a fast-paced environment.
" Positive about achieving Club, departmental and individual success.
" Proactively takes on new responsibilities and seek out opportunities to learn new skills.

**Working hours/ Benefits**

" Flexi hours between 7:30am
- 4:30pm
" £28k per annum
" Hours of work: 8:00am
- 18:00pm Tuesday
- Friday
- You will be required to work home matchdays.
Join our passionate team, where your contributions will make a significant impact on the day to day running at the football club.



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