Customer Service Supervisor

2 weeks ago


West Bromwich, United Kingdom Bennett & Game Recruitment Full time

Customer Service Supervisor required for my client based within the gases industry, located near to West Bromwich, The Midlands.

The custom service supervisor will coach our service staff to deliver exceptional customer service, communicate organisational needs, and oversee employee's performance.

Customer Service Supervisor Position Overview and Requirements

Overview
- To provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
- Answer inbound and make outbound calls.
- To capture and progress customer orders.
- Supervision of a team of customer services advisors, overseeing and assessing their daily activities and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Using data, identifying potential areas for improvement, suggesting amendments, and implementing changes.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Monitoring and authenticating returns by using the NCR process
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.

**Requirements**:

- Previous experience working within a supervision role, in customer service.
- Previous experience working within an engineering company.
- Based within a commutable distance of West Bromwich, The Midlands.

Customer Service Supervisor Position Remuneration
- Salary - £30,000 - dependent upon experience, skills and qualifications.
- Full time position - Monday to Friday.
- Holiday package - 28 days holiday including bank holidays.
- Company Pension Scheme.
- Other Company Benefits.

Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.



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