Customer Service Advisor

3 weeks ago


Hereford, United Kingdom Finer By Nature Full time

Finer By Nature Limited is a Hereford based business that produces raw dog food, made from the best ingredients, and distributed across the UK. We provide over 1 million raw food meals a year for dogs young and old.

As part of ongoing expansion, we are currently seeking a new team member to conduct our Customer Service function on a full-time basis (or very close to it for the right person).

The role is challenging, you’ll need patience, tenacity, care, commercial awareness and be highly organised.

As a supplier to the pet trade and the general public our customer base is wide, varied and demanding. Whilst we work hard to be the best we can, we need a great Customer Service Agent to be the interface between our customers and the business as a whole.

The role:

- Manage the call from start to successful conclusion
- Document the entire process, inputs and outcomes
- Work with in-house software to manage and track the CS process
- Liaise with internal staff and suppliers

Qualities:

- Great communicator in all formats
- Highly organised
- Drive and tenacity to see the job/case through to completion
- Genuine desire to help and make our customer experience better

What we offer:

- Full time role - 36.5 hours per week
- Monday to Friday
- No weekends
- Company pension
- Salary that’s competitive and in line with your experience and capability
- A role where you make the difference
- 28 days holiday
- Statutory sick pay
- Friendly working environment
- Strong team
- Free parking
- Staff discount

**Job Types**: Full-time, Permanent

**Salary**: £20,800.00-£23,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Reference ID: FBNAC002



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