Admin Agent

If you are a self-motivated individual who is customer focused, professional, enthusiastic and has keen attention to detail, then this is a great opportunity to develop your career.

**Role**: Admin Agent

**Location**: Formby

**Working Hours**: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays 9:00am
- 12:30pm

**Salary**: £22,050- £23,625

**What you will be doing**:

- Assisting with Broker enquiries by telephone
- Variety of Administrative duties including Policy Validation, Cancellations,

Mid-Term Adjustments
- Liaising with different departments in a professional and efficient manner
- Problem solving and dealing with difficult queries
- Servicing the Haven Line with broker-to-broker emphasis
- Always providing excellent customer service

**What we’re looking for**:

- Customer service experience in a target driven role
- Able to understand bespoke systems and be proficient in all Microsoft office products
- Excellent warm personable manner
- Patient and empathetic
- Meticulous attention to detail
- Target driven and motivated

About Acorn Insurance
We have over 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.

Why Acorn Insurance?
Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Enhanced Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 bonus for every new colleague you recommend to the business
- Free monthly Café Nero Coffee
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Clearly defined progression paths with training and support
- National vocational qualifications
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support network including:

- A wide Network of Mental Health First Aiders 4 free counselling sessions
- CBT programmes available with a trained Therapist Mentor
- Unlimited access to a councillor 365 days a year, 24/7
- Free Hot Drinks*
- Dress Down Days
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
- on selected sites