Event Steward

7 months ago

Birmingham, United Kingdom OCS Group Full time

**About The Role**:
Stewards are the face of our venues, offering customer service to all our visitors. This role is predominately based at Arena Birmingham (B1 2AA) and Resorts World Arena (B40 1NT), where you will be supporting with shows, concerts and exhibitions.

Free parking is available at these venues with the added opportunity to also work at other exciting venues within our division.

The NEC Group Contract comprises of 5 venues within Birmingham, NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC. OCS provide soft services to all venues, including security, stewarding, cleaning, waste, estates, and front of house.

**Please note**: You must be 18+ to apply. All Successful Applicants will be required to provide a Basic DBS Check within 28 Days of your payroll number being granted. Applicants must be able to attend an interview on Monday 24th June and, if successful, attend an induction on Saturday 13th July.

**Working Times**: The majority of shifts are 17:00-23:30 with occasional day work available.

**Main Duties**:

- Checking of tickets
- Assisting and seating customers
- Managing crowd safety & queue management
- Monitoring visitors for signs of distress, conflict, or those in need of medical assistance
- Responsible for the health, safety and comfort of customers during their stay
- Provide direction and guidance and fellow employees, as required in an emergency to a place of safety to ensure a safe egress.
- Actively be vigilant for members of public/ audience who may be acting suspiciously and to challenge and escalate accordingly.

**To be successful in the role, you will need**:

- Ability to work in a fast-paced environment
- To be customer focused
- Experience in security and stewarding is desirable
- Experience in events is desirable
- Adaptable to change
- Calm, focused and positive in high pressured situations

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**About Us**:
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

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