Call Handler

4 weeks ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Call Handler**

**Newcastle - NE12 8BU**

**Salary**: £21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Sunday between 7 am to 10pm, 5 on 2 off, must be flexible with shifts

**Holidays**: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service

When a customer’s alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.

**Overview**

Reacting to incidents in a timely manner

Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties

Making quick and accurate choices following strict security protocols.

Making outbound calls to communicate what is happening during an incident and to ensure customers’ security.

Receiving Inbound calls from customers and handling their requests

Preventing false alarms, explaining how to use the system and detecting technical issues.

**About you**

Experience in providing excellent customer service.

Excellent communication skills with problem solving attitude.

Ability to show patience and consideration towards customers via telephone.

Customer oriented, genuinely passionate about customers' security and safety.

Ability to multitask effectively whilst keeping a high level of service quality.

Proactive and able to follow strict protocols accurately.

Accurate data capture and typing skills.

Good IT and Microsoft Office skills.

A selfless team player.

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

**Benefits Package**

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

- 29 days annual leave including bank holidays
- Increasing Annual Leave Entitlement
- Birthdays Off
- Discounted Gym & Health Club Membership
- Subsidised Staff Restaurant
- Contributory Pension
- Bupa Private Healthcare and Medicash Cash Plan
- Perkbox - discounts from major retailers such as M&S, Morrisons, Tesco, Sainsburys, Amazon and others
- Enhanced Maternity & Paternity Schemes
- Employee Referral Cash Reward
- Employee Alarm Discount

**About Us**

Verisure is Europe's fastest growing monitored security company. We have been recognised as one of the UK's top employers by the Top Employer's Institute in 2023.

We have more than 1,500 employees across the country and 20,000 internationally and growing.

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

**Diversity and Inclusion**

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Be you. Be more. Be Verisure.

  • Call Handler

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom cms Full time

    **Call Handler** **Newcastle - HYBRID WORKING** **Full Time - 37.5 hours a week - Shifts between 6am - 8pm - 7 days a week** **£10.25 per hour** **12 Month Contract** - Our client is a large facilities management company looking for a Call Handler to assist on a fast paced contract. _ Duties (not limited to): - Handling inbound and outbound calls -...

  • Call Handler

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BDS Full time

    BDS are recruiting for 2 call handlers at The Royal Victoria Infirmary hospital. We have a number of working options including days, nights and weekends.Duties includeMonitor the helpdesk and proactively manage reactive and planned tasks through the hospital system.Manage and produce reportsInput completed work orders and produce associated reports from the...

  • Call Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

    **WHO ARE WE?** **We’re innovators and we’ve made big changes in our industry!** Employing over 500 teammates across the country, we’re the UK’s largest property auctioneer, market leader in online auction and the pioneers of the UK’s first end-to-end onboarding and sales progression platform. **OUR PROMISE TO YOU** Working in our team, you...

  • Call Handler/administrator

    2 months ago

    Newcastle upon Tyne, United Kingdom Saville Medical Group Full time

    Please see the attached job description for more information on the job role of Call Handler/Administrator.

  • Call Handler

    2 weeks ago

    Newcastle upon Tyne, United Kingdom iamproperty Full time

    **WHO ARE WE?** **Were innovators and weve made big changes in our industry!** Employing over 500 teammates across the country, were the UKs largest property auctioneer, market leader in online auction and the pioneers of the UKs first end-to-end onboarding and sales progression platform. **OUR PROMISE TO YOU** Working in our team, you have the freedom...

  • 111 Call Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NHS Professionals Full time

    Job Introduction **Job Introduction** As a 111 Call Handler, you can expect a competitive base salary of £22,816 - £24,336 with the potential to earn up to £28,000 per annum. Additionally, you will receive unsocial hours enhancements, earning a shift bonus for all hours worked between 8pm and 6am Monday-Friday, and all-day Saturday, which translates to...

  • Call Handler

    4 weeks ago

    Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

    **WHO ARE WE?** **We’re innovators and we’ve made big changes in our industry!** Employing over 500 teammates across the country, we’re the UK’s largest property auctioneer, market leader in online auction and the pioneers of the UK’s first end-to-end onboarding and sales progression platform. **OUR PROMISE TO YOU** Working in our team, you...

  • Alarm Call Handler

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Verisure Full time

    Alarm Call HandlerNewcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonusWorking Hours: 37.5 hours per weekShift Pattern:Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern). Shifts are 5 days on, 2...

  • Alarm Call Handler

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours: 37.5 hours per week Shift Pattern: Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern). Shifts are 5...

  • Alarm Call Handler

    1 month ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours: 37.5 hours per week Shift Pattern: Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern). Shifts are 5...

  • Alarm Call Handler

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Verisure Full time

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours: 37.5 hours per week Shift Pattern: Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern). Shifts are 5 days...

  • Alarm Call Handler

    1 month ago

    Newcastle upon Tyne, United Kingdom Verisure Full time

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours:  37.5 hours per week Shift Pattern:  Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern)....

  • Alarm Call Handler

    1 month ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours:  37.5 hours per week Shift Pattern:  Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern)....

  • Alarm Call Handler

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Full time

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours:  37.5 hours per week Shift Pattern:  Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern)....

  • Alarm Call Handler

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours:  37.5 hours per week Shift Pattern:  Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern)....

  • Alarm Call Handler

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours: 37.5 hours per week Shift Pattern: Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern). Shifts are 5...

  • Alarm Call Handler

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours: 37.5 hours per week Shift Pattern: Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern). Shifts are 5...

  • Alarm Call Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours: 37.5 hours per week Shift Pattern: Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern)....

  • Alarm Call Handler

    7 days ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours: 37.5 hours per week Shift Pattern: Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift pattern)....

  • Call Handler

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Cybit Full time

    **Job Title**: Call Handler **Hours**: Full or part-time considered **Location**: Based from our Newcastle or Thatcham office with hybrid remote working flexibility. **Salary**: Up to circa £22,000 (full time equivelent) depending on skills & experience **Cybit**: Our success is people powered, and we're on a mission to work with the best. Rapid growth,...