Customer Service Representative

4 weeks ago

Darlington, United Kingdom Northgate Vehicle Hire Full time

**Location: Darlington**

**Working Hours**: 37.5 hours per week, between 8am and 6pm,

**Contract**: Permanent

**Salary**: £19,554 per annum With a progression scheme to increase your salary up to £23,500

**Are you keen to work in a vibrant, interesting, and expanding business?**

**Are you passionate about customer service?**

Northgate’s Customer Service Team is growing and we have an exciting opportunity to join our busy, highly valued team in Darlington as a Customer Service Representative. Operating in a business-to-business environment, you will be a highly motivated member of the team. You will share our departmental values to assist across all functions and ensure we achieve all of our KPI’s. You will have an appetite to learn, a proactive approach to support in various workstreams, a positive outlook and an ability to use your own initiative and take ownership to provide solution to problems.

A key attribute for success is the ability to effectively manage various customer requests as well as providing a high level of service to all stakeholders, both internal and external. Your core values will demonstrate keeping our customers at the forefront of every transaction and providing updates throughout. You will achieve this by striving for a one touch resolution, picking up the phone and reinforcing our culture of being people talking to people.

**Administration** - Consists of Data Input with the opportunity to cross train on other departments as your career progresses.

**Don't have call handling experience?**

Not to worry, we have an excellent training team ready and waiting to get you started on this new venture. If you have a passion for delivering good customer service, we want to hear from you

**What’s in it for you?**

**Salary**:

- £19,554 per annum

**Pathways Progression**:

- progression scheme available to increase your salary up to £23,500 as your experience grows.

**Annual leave**:

- 23 days plus bank holidays and an extra day off to celebrate your birthday

**Pension**:

- Aegon 5% Employer Contributions.

**Financial Benefits**:

- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts, including discounts on your weekly food shop

**Lifestyle & Wellbeing Benefits**:

- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

**Motoring Benefits**:

- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

**About you**:
To be successful, you will need to be up for a challenge, with great listening skills and the determination to go the extra mile for customers. You will need to be able to demonstrate:

- Championing the customer in everything you do. Working in partnership with other departments/suppliers to deliver exceptional service
- Proactively identify customers’ needs, clarify information, and offer alternatives / solutions
- Take ownership of issues and ensure satisfactory resolutions achieved with mínimal escalations achieving right first time, every time
- Understand customer variance in requirements of services and products
- Keep relevant and accurate records in our management systems
- Give information and advice on our products and services
- Keep self-up to date with communication, development, and changes within the business to ensure accurate information is given to customers
- Achieve personal and team quality, productivity, and volume targets

**About us**

Northgate Vehicle Hire is the UK’s leading provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

**Be part of our team

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