Application Support Team Lead

3 weeks ago

London, United Kingdom Ebury Full time

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**Application Support Team Lead**

**Ebury London - **4 days a week office based working**

**Responsibilities**:
This role requires the ability to develop effective working relationships with colleagues within and beyond Tech Services, in order to ensure that a consistent, high quality service is delivered by the Application Support team. This is a hands-on, fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge and experience.

**Requirements**:

- Excellent verbal and written communication skills
- An active / empathic listener
- Excellent organisational skills with the ability to multitask
- Ability to manage own time effectively and to be prompt and punctual
- Experience of working effectively within a team and collaborating with others to achieve a goal
- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
- Has drive, self-motivation and ability to work under own initiative
- Knowledge and understanding of best practice frameworks (eg ITIL) for delivery of IT services
- Ability to clearly and accurately communicate processes and procedures verbally and in writing
- Ability to produce management information reports from applicable tools
- Experience of developing professional and effective working relationships with customers and key stakeholders
- Experience of delivering a high level of customer service

**Bonus points**:

- ITIL Foundation or higher
- Experience of coaching and/or mentoring staff
- Experience of managing the work of others
- Knowledge and experience of best practice in customer service and/or IT service management

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**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._

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