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Connections Administrator

1 month ago

Coventry, United Kingdom Cadent Full time

**Description**

**Connections Administrator**

**Location: Ansty Coventry**

**£21,287 - £25,043**

**About the role**

As a Connections Administrator you will be providing administrative support to the team via different communication channels. You will ensure efficiency and compliance process are followed with best practice. We want you to have a keen eye for process improvementsand a passion for providing brilliant customer service.

**Key Accountabilities**
- Creating operational work orders and other associated administrative tasks to build the delivery plan as agreed by Customer Operations.
- Assisting in the administration of scheduling activities, in line with guidelines, procedures and training.
- Contacting customers to schedule work and ensure they understand what is required.
- Support revenue collection.
- Highly organised with attention to detail.
- Able to use all required systems to obtain information to aid the job instructions and completion of right first time.
- Supporting MI for Compliance work and training identifying issues or concerns.
- Ensuring and promoting compliance with Cadent policies, standards and procedures with accountability for effective resolution of any non-compliances identified, including supporting any reviews and investigations as required.
- General administration tasks across end-to-end process of Theft of Gas, Unauthorised connections, BOA and GSR.
- Working with other teams to resolve customer queries or able to escalate where required.

**About You**
- Working knowledge of HR policies and procedures
- Experience working in a customer focused environment
- Experience analysing and interpret data to manage operational and team performance
- High level system knowledge of core IS system infrastructure
- Able to multi-task with a high-level approach to problem solving.
- Demonstrating strong interpersonal skills with an ability to build relationships with internal and external stakeholders and customers.

**What’s In It For You**

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Ample opportunity for progression within the business
- Mentoring and guidance opportunities

**Benefits**

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
o
- hybrid working

o
- flexible working

o
- strong commitments to ED&I

o
- generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card - offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships
We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexiblestart/finish times, or compressed hours, and we will be more

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