Contact Support Runner

5 months ago

Ipswich, United Kingdom Practice Plus Group Full time

**About The Role**:
If you are thinking about a role in healthcare and want to make a difference this could be the role for you

We are looking for Contact Support Runner on a permanent basis, which could be the opportunity you have been looking for to start your healthcare career

We have the following hours available:

- between 08:00 - 23:00 (Saturday and Sunday) - Max 22 hours, min 8 hours per shift

**About the role**
As part of your role you will be supporting our patients and 111 contact centre teams by managing calls from patients and healthcare professionals, updating systems as appropriate and following our operating procedures to respond to callers’ questions ensuring excellent customer care.

You will need to use your excellent communication skills, professional manner and calm approach to be able to respond quickly and positively to our patient’s queries. You will also need to use your IT skills to accurately record information quickly with a high level of accuracy.

Our patients are treated with empathy, respect and consideration, so you will need to use your experience and skills to effectively deal with calls and queries.

Our 111 teams are friendly, welcoming and the patients are at the heart of everything they do, so you will be a crucial part of an excellent team and customer care focused environment.

**Training and Support**

You will have support and training to be a confident and effective Contact Support Runner and will need to attend a one week in depth induction and training programme.

It doesn’t stop there In the future we may have opportunities for you to progress your career and you could attend further training to be able to use the NHS 111 pathways system to become a Health Advisor.

**About You**:
**What you will need**:

- Good basic education
- Excellent communication skills and be able to maintain confidentiality
- Be able to work well under pressure and able to organise a busy workload to meet deadlines
- Great attention to detail
- Experience using Microsoft Word & Excel
- Previous administration experience is an advantage
- Knowledge of the 111 Service- You will need to have the flexibility and adaptability to support the 111/IUC peak service when required, including weekends, evenings and bank holidays.**What you will get**:

- **Pay**:£13 per hour
- 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
- Practice Plus Group benefits including **company pension scheme, life assurance, cycle to work scheme, retail discounts,** and an** employee assistance programme for you and your family.**
- Contribution towards Eye test and Glasses
- Practice Plus Group perks -offering you discounts and cash back with large retailers

**About Us**:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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