Customer Service Consultant Role Hybrid

2 months ago

Bristol, United Kingdom GerrardWhite Full time

**Job Title**: Customer Consultant - Service
**Location**: Bristol, BS35 4BL near the Severn Bridge

Hybrid working, 2 days in the office 3 days from home

**Salary**: £20,500 plus great benefits

Bonus: Around £1000 annual bonus

Hours: Monday - Friday either 9 am-5 pm or 10 am-6 pm. 1 in 3 Saturdays 9-1 pm (time back in lieu)

We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team-orientated and customer-driven environment.

We pride ourselves on delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It's about putting our customers atthe heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

**About the role**
- You will take inbound calls from our customers helping them with queries about their existing policies.
- You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex.
- Using your product knowledge and customer service skills you'll resolve and offer solutions
- Building rapport and understanding each customer's requirements
- You will also be required to support customers who are unable to complete our online journey for setting up new policies or renewing their existing policies.
- The full-time working hours are 37.5 hours per week. We'll need you to be available Monday to Friday 9 am

**About you**

You will be at your best when you are helping customers by delivering exceptional service. Ideally, you will have experience working in a fast-paced environment with a focus on performance and putting the customer first.

You will:

- Be a strong communicator with the ability to adapt your style to each customer.
- Be energetic and have a positive approach to problem-solving.
- You will need to be able to understand customers' needs effectively showing ownership, empathy, and resolution.
- Strong verbal communication skills are a must with the ability to adapt your style when needed.
- You must be self-motivated, driven, and resilient to meet and exceed your performance targets and KPIs.
- Need a broadband upload and download speed of at least 5 Mbps. If you're not sure what your internet speed is, you can check it by 'googling' internet speed test and selecting the 'Run Speed Test' button.

**What's in it for you?**

You can expect to receive full training and support until you're fully competent in the role. Your training will be remote-based and some on the job - at every stage of the training we'll make sure you're happy and confident with what you've learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training, we will provide valuable in-role development, you'll also attain accredited industry qualifications.?

  • Customer Service Consultant Role Hybrid

    2 months ago

    Bristol, United Kingdom GerrardWhite Full time

    **Job Title**: Customer Consultant - Service **Location**: Bristol, BS35 4BL near the Severn Bridge Hybrid working, 2 days in the office 3 days from home/Remote working but have to be located in or around Bristol **Salary**: £20,500 plus great benefits Bonus: Around £1000 annual bonus Hours: Monday - Friday either 9 am-5 pm or 10 am-6 pm. 1 in 3...

  • Customer Service Consultant

    1 week ago

    Bristol, United Kingdom Vermelo RPO Full time

    **Job Title**: Customer Consultant - Service **Location**: Bristol, BS35 4BL near the Severn Bridge Hybrid working, 2 days in the office 3 days from home **Salary**: £20,500 plus great benefits Bonus: Around £1000 annual bonus Hours: Monday - Friday either 9 am-5 pm or 10 am-6 pm. 1 in 3 Saturdays 9-1 pm (time back in lieu) We are looking for...

  • Director, Customer Account Manager

    3 weeks ago

    Bristol, United Kingdom Hybrid Full time

    Hybrid City Of Bristol, England, United Kingdom This range is provided by Hybrid. Direct message the job poster from Hybrid Account Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior...

  • Director, Customer Account Manager

    2 weeks ago

    Bristol, United Kingdom Hybrid Full time

    Hybrid City Of Bristol, England, United Kingdom This range is provided by Hybrid. Direct message the job poster from Hybrid Account Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior...

  • Director, Customer Account Manager

    2 weeks ago

    Bristol, United Kingdom Hybrid Full time

    Account Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are met through responsive...

  • Director, Customer Account Manager

    2 weeks ago

    Bristol, United Kingdom Hybrid Full time

    Job Description Account Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are...

  • Director, Customer Account Manager

    2 weeks ago

    Bristol, United Kingdom Hybrid Full time

    Job Description Account Director Bristol office with UK travel As an Account Director at Hybrid, you will lead our key Strategic Partnership accounts and be responsible for their success and growth. Managing and mentoring a team of Senior Account Managers and Account Managers you will establish effective working processes to ensure clients needs are...

  • Temporary Customer Service Roles

    2 months ago

    Bristol, United Kingdom Pear Tree Recruitment Full time

    **Temporary Customer Service Administrator** - Bristol City Centre - Hybrid (two days from home) - £11.03 per hour - Start date: 5th, 11th, 12th January - Temporary role until April Are you looking for the perfect opportunity to gain office experience? Do you have keen attention to detail and a passion for customer service? Due to an increase in...

  • Travel Consultant

    1 month ago

    Bristol, United Kingdom Centre People Appointments Full time

    Japanese speaking Travel Consultant (Ref: TK45605) A Specialist travel agency based in Bristol is currently recruiting a Japanese speaking Travel Consultant. You will work within a sales team, as well as working with the global sales team. You’ll learn from your Travel Consultant peers and keep up-to-speed with the work of their Product function to...

  • Customer Sales Consultant Hybrid

    2 months ago

    Bristol, United Kingdom GerrardWhite Full time

    **Customer Sales Consultant** My client is a leading and expanding motor insurance group who are renowned for its staff reward and recognition and is in The Times Top 40 Big Companies to work for. We are looking for self-motivated individuals who are looking to work in a **friendly, supportive, team orientated and customer driven environment.** We pride...

  • Customer Sales Consultant Hybrid

    7 days ago

    Bristol, United Kingdom GerrardWhite Full time

    **Customer Sales Consultant** My client is a leading and expanding motor insurance group who are renowned for its staff reward and recognition and is in The Times Top 40 Big Companies to work for. We are looking for self-motivated individuals who are looking to work in a **friendly, supportive, team orientated and customer driven environment.** We pride...

  • Customer Service Advisor

    7 days ago

    Bristol, United Kingdom CCA Recruitment Full time

    **Customer Service Advisor, Bristol** - Hybrid working **Role**: Customer Service Advisor - Financial Services **Location**: Bristol - Hybrid working 40% home working, 60% office based **Contract**: Permanent **Salary**: £23,00 - £24,000 **Hours**: Full time, 37.5 per week **Shifts**: Shift between 8am - 6pm Monday - Friday - NO WEEKENDS! We are...

  • Customer Service Advisor

    6 days ago

    Bristol, United Kingdom CCA Recruitment Full time

    **Customer Service Advisor, Bristol** - Hybrid working **Role**: Customer Service Advisor - Financial Services **Location**: Bristol - Hybrid working option once competent in the role, 50% home working, 50% office based **Contract**: Permanent **Salary**: £23,00 - £25,000 **Hours**: Full time, 37.5 per week **Shifts**: Monday - Friday 9am - 5pm, 1 in...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom CCA Recruitment Full time

    **Customer Service Advisor, Bristol** - Hybrid working **Role**: Customer Service Advisor - Financial Services **Location**: Bristol - Hybrid working option after passing 3 month probation - 50% home working, 50% office based **Contract**: Permanent **Salary**: £24,600 **Hours**: Full time, 37.5 per week **Shifts**: Shifts between Monday - Friday 8am...

  • Customer Service Advisor

    3 days ago

    Bristol, United Kingdom CCA Recruitment Full time

    **Customer Service Advisor, Bristol** - Hybrid working **Role**: Customer Service Advisor - Financial Services **Location**: Bristol - Hybrid working option after passing 3 month probation - 50% home working, 50% office based **Contract**: Permanent **Salary**: £24,600 **Hours**: Full time, 37.5 per week **Shifts**: Shifts between Monday - Friday 8am...

  • Customer Service Admin

    2 months ago

    Bristol, United Kingdom Pear Tree Recruitment Full time

    **Temporary Customer Service Administrator** - Bristol City Centre - Hybrid (two days from home) - £11.79 per hour - Start date: 20th February Are you looking for the perfect opportunity to gain office experience? Do you have keen attention to detail and a passion for customer service? Due to an increase in workload, our client is looking to develop...

  • Customer Service Advisor

    3 weeks ago

    Bristol, United Kingdom Babcock International Full time

    **Customer Service Advisor (Hybrid Working)**: - Location: Bristol, GB, BS16 1EJ- Onsite or Hybrid: OnSite**Customer Service Advisor** **Bristol Business Park with home working** **£21,788 + shift allowances** **Permanent** **48583** **Be where you matter** At Babcock we’re working to create a safe and secure world, together, and if you join us, you...

  • Customer Service Consultant

    2 weeks ago

    Bristol, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. **Salary**: £22,379 Per Annum Closing Date: Mon, 22 May 2023 Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is...

  • Customer Service Consultant

    3 weeks ago

    Bristol, United Kingdom Skipton Building Society Full time

    Hours: Hours: In a Full time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. Salary: £22,464 Per Annum Closing Date: Wed, 12 Jun 2024 We are recruiting for a Customer Service Consultant within Bristol branch. You have the opportunity to join our team and become...

  • Customer Service Consultant

    2 weeks ago

    Bristol, United Kingdom Skipton Building Society Full time

    Hours: Hours: In a Full time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. Salary: £22,464 Per Annum Closing Date: Wed, 12 Jun 2024 We are recruiting for a Customer Service Consultant within Bristol branch. You have the opportunity to join our team and become...