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Customer Service Advisor

3 months ago

Bristol, United Kingdom CCA Recruitment Full time

**Customer Service Advisor, Bristol** - Hybrid working

**Role**: Customer Service Advisor - Financial Services

**Location**: Bristol - Hybrid working option after passing 3 month probation - 50% home working, 50% office based

**Contract**: Permanent

**Salary**: £24,600

**Hours**: Full time, 37.5 per week

**Shifts**: Shifts between Monday - Friday 8am - 6pm, 1 in 3 Saturdays 9.30am - 12.30pm

**Training**: On site training

We are currently recruiting for Customer Service Advisors to deliver an exceptional service to our client’s customers You will be representing a British financial service company, dealing with inbound telephone calls, from general enquiries through to investment calls. You will take ownership of the customers enquiries, ensuring that the customer feels valued and has a positive experience.

If this sounds interesting, and you have a passion for helping people, the ability to provide a positive customer journey, then we want to hear from you

**What do we need from you?**
- Customer Service Experience - retail/hospitality/call centre
- Proven ability to work to a high accuracy and service.
- Experience of dealing with internal or external clients.
- Excellent interpersonal, organisation and communication skills.
- Proactive and driven, taking ownership.
- Highly computer literate and competent in Microsoft Office.
- Ability to work under pressure.
- A strong desire to learn and have a holistic understanding of a process or issue.
- Proven track record in concern for and adherence to regulatory requirements.

**What does the job involve?**
- Delivering a uniquely personalised service by listening to their needs, resolving first time, and ensuring the right outcome for the client and the company.
- Adhering to and understanding the relevant policies, controls, regulatory rules applicable to your role.
- Clear knowledge on when to escalate an issue or concern.
- Able to identify and support vulnerable clients.
- Supports the team's risk and control activities to ensure good client outcomes and risk management culture.
- Working collaboratively with other teams within the business and external companies.

**What Benefits will we provide**:

- 25 days holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working
- Pension scheme up to 11% employer contribution
- Sharesave scheme
- Income Protection & Life insurance (4 x salary core level of cover)
- Health care cash plans - including optical, dental, and out patientcare
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join the sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers

**ID Requirements**:

- Valid passport or Birth Certificate, National Insurance Number and Address Proof is required (dated in the last 3 months)

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

**Job Types**: Full-time, Permanent

**Salary**: £24,610.00 per year

**Benefits**:

- Casual dress
- Childcare
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Bristol