Group Customer Onboarding Manager

3 weeks ago


Cardiff, United Kingdom M2 Professional Recruitment Services Ltd Full time

Our client, a market leading UK FinTech requires a robust, enthusiastic and charismatic Group Customer Onboarding Manager to join their expanding team.

The company provide specialist invoice finance facilities to businesses who operate in the contract recruitment sector allowing them access to working capital that would be tied up in the outstanding invoices of their contract staff.

Key Responsibilities:

- Manage and direct the onboarding team to proactively guide customers through the onboarding process, with accountability for creating an exceptional customer experience throughout the cycle.
- Hold an expert-level understanding and be able to demonstrate all products and platforms to prospective and existing customers.
- Be creative with problem-solving and collaborate cross-functionally to mitigate risks and always ensure exceptional customer experience.
- Train, lead, and develop team members enabling them to offer their best potential.

You will thrive in taking ownership, as well as demonstrate outstanding customer service skills with a natural flare for building rapport and developing relationships.


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