End of Tenancy Specialist

5 months ago


Gateshead, United Kingdom Connells Group Full time

Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you

**Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500**

We are looking for a End of Tenancy Specialist (known locally as a Property Manager) for our Property Management team in **Gateshead**.

**Responsibilities of a End of Tenancy Specialist**
- To be the sole point of contact for our clients and maintain and build upon the relationship.
- Ensure any efficiencies are recommended immediately to improve and exceed tenant and landlord requirements.
- Proactive management on their properties in line with industry standards.
- Liaise with Clients, Tenants, Contractors and Colleagues in order to deal with any matters that may arise to ensure the wellbeing of the tenants and landlords properties.
- Arranging contractors to carry out repairs and maintenance as required.

**Key Skills of a End of Tenancy Specialist**
- Ensuring that our clients and tenants are being updated on all tasks and processes.
- Ensuring that our HNW landlords received a dedicated and personal 121 service regarding their multi property portfolio.
- Adapt and react to the challenges that arise quickly and efficiently to ensure a smooth and seamless experience for our landlords.
- Ability to multi task as you will be managing the entire relationship with tenants and landlords
- Able to generate and grow new business from existing and new clients.
- Excellent organisation, prioritisation and time management skills with a strong attention to detail.

**Experience Required for a End of Tenancy Specialist**
- Strong communication especially on the phone, influencing and relationship skills, with a customer centric approach (comfortable working with colleagues at all levels within the organisation)
- First class customer service skills.
- Ability to work proactively and using your own initiative in a fast paced environment where priorities can change regularly.

**Benefits**
- Career progression within the property management team and wider Group.
- Perks at Work - Discounts on products and services inc electrical & Travel
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- 24 hours / 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Cycle to work scheme

**Connells Group **is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more

CC00308

Job Reference: CC00308



  • Gateshead, Gateshead, United Kingdom Countrywide Full time

    Role OverviewAs a key member of our team at Countrywide, you will play a pivotal role in ensuring our landlord and tenant customers receive a high-quality experience throughout their time with us. To achieve this, we are looking for an energetic and enthusiastic customer service specialist with a passion for delivering quality service.Key...


  • Gateshead, Gateshead, United Kingdom Countrywide Full time

    Customer Service RepresentativeRole OverviewWe are seeking an energetic and enthusiastic customer service specialist to join our team. As a key contact for our tenants and landlords, you will be responsible for ensuring a smooth end-of-tenancy process.Key ResponsibilitiesManaging a portfolio of tenancies ending across various brandsActing as a key contact...


  • Gateshead, Gateshead, United Kingdom Countrywide Full time

    Countrywide is seeking an energetic and enthusiastic customer service specialist to join their team as a Property Manager: Deposit Specialist. Located in Gateshead, this full-time, permanent role offers a competitive salary of £24,000 - £28,000 per annum.Job Description:The successful candidate will be responsible for managing their own portfolio of...


  • Gateshead, United Kingdom Countrywide Full time

    Customer Service Advisor Role – Customer Service Advisor (known locally as Property Manager: Deposit Specialist) Location – Gateshead Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm Employment Type – Full-time, permanent The Connells Group has recently acquired Countrywide securing our place...

  • Support Specialist

    2 weeks ago


    Gateshead, Gateshead, United Kingdom Changing Lives Full time

    We're looking for a dedicated Support Specialist to join our team at Changing Lives. As a Support Specialist, you'll work with individuals who are experiencing homelessness or at risk of becoming homeless. Your goal will be to support them in maintaining and sustaining a tenancy, providing a safe and welcoming environment for them to thrive.About the Service...


  • Gateshead, Gateshead, United Kingdom Countrywide Full time

    Customer Service RepresentativeAt Countrywide, we are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key contact for our tenants and landlords, you will be responsible for providing a first-class service throughout the end of tenancy process.Key Responsibilities:Managing a portfolio of tenancies ending across...


  • Gateshead, Gateshead, United Kingdom Creative Support Ltd Full time

    Make a meaningful difference in the lives of individuals with mental health support needs. We are seeking a dedicated Recovery Support Specialist to join our team in Gateshead.Creative Support Ltd is committed to providing high-quality support services to people with complex needs. As a Recovery Support Specialist, you will work with our outcome-focused...


  • Gateshead, United Kingdom Bridgfords Countrywide Full time

    **Role -** Customer Service Advisor (Property Manager) **Location - **Gateshead - NE8 **Salary**: - £21,500 per annum **Days & Hours**: - Monday - Friday, plus 1 Sat in every 5 rota, 9am - 1pm **Employment Type**: - Full-time, 12 month Fixed Term Contract (possibility of permanent during the contract) Are you looking to start or progress your career in...


  • Gateshead, United Kingdom Bridgfords Countrywide Full time

    **Role -** Customer Service Advisor (Property Manager) **Location - **Gateshead - NE8 **Salary**: - £21,500 per annum **Days & Hours**: - Monday - Friday, plus 1 Sat in every 5 rota, 9am - 1pm **Employment Type**: - Permanent Are you looking to start or progress your career in the property industry? Are you a strong administrator with a passion for...


  • Gateshead, United Kingdom Bridgfords Countrywide Full time

    **Role -** Customer Service Advisor (Property Manager) **Location - **Gateshead - NE8 **Salary**: - £21,500 per annum **Days & Hours**: - Monday - Friday, plus 1 Sat in every 5 rota, 9am - 1pm **Employment Type**: - Full-time, permanent Are you looking to start or progress your career in the property industry? Are you a strong administrator with a...


  • Gateshead, Gateshead, United Kingdom Home Group Full time

    About the RoleWe are seeking a highly motivated and compassionate Supported Living Specialist to join our team at Home Group. As a Supported Living Specialist, you will play a vital role in supporting our customers who have complex needs to develop their skills and live more independently in the community.Key ResponsibilitiesAssisting customers with...


  • Gateshead, Gateshead, United Kingdom Home Group Full time

    About the RoleWe are seeking a highly motivated and compassionate Supported Living Specialist to join our team at Home Group. As a Supported Living Specialist, you will play a vital role in supporting our customers who have complex needs to develop their skills and live more independently in the community.Key ResponsibilitiesAssist customers with practical,...


  • Gateshead, United Kingdom Creative Support Ltd Full time

    How would you like to make a positive difference to someone’s life? We are keen to develop and support people in Gateshead to achieve their outcomes, dreams and aspirations. Creative Support are looking to recruit a support worker who is experienced in working in with people who have mental health support needs. You will be working with an outcome-focused...


  • Gateshead, United Kingdom Connells Group Full time

    **Job Description** Location - **Gateshead** **Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm** **Employment Type - Full-time, permanent** **The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group, trading locally under our **Countrywide **brand. We...


  • Gateshead, Gateshead, United Kingdom Creative Support Ltd Full time

    At Creative Support Ltd, we are committed to providing high-quality support services to individuals in need. We are seeking a skilled Recovery Support Worker to join our team and make a positive difference in the lives of our service users.The successful candidate will work with an outcome-focused floating support team, providing support to individuals over...


  • Gateshead, Gateshead, United Kingdom Medmatch Full time

    A new opportunity has arisen for a skilled dental specialist to join an esteemed independent dental practice.About the Position:Full-Time or Part-Time - Ongoing RoleCompetitive salary with £13+ per UDA45-50% on private work completedUp to 5,000 UDAs available; flexible on UDA allocationSpecialist contracts in Oral Surgery, Sedation, and ImplantsPractice is...

  • Financial Manager

    1 month ago


    Gateshead, Gateshead, United Kingdom Oasis Charitable Trust Full time

    Job Purpose:To provide financial capability support to individuals who are homeless or at risk of homelessness across our projects in Gateshead and Sunderland. This includes assistance with accessing bank accounts, debt management, income maximisation, and welfare benefit applications and appeals. The role also involves delivering education work to improve...


  • Gateshead, United Kingdom Pulsant Full time

    Regional Colocation Sales Specialist (Maidenhead, Reading, Newcastle or Manchester) The Regional Colocation Specialist role is to generate, develop and acquire new business colocation opportunities within their given region. The role will leverage the individual’s ability to self-serve, augmented by Pulsant’s Marketing engine that drives inbound...

  • Bank Staff

    6 months ago


    Gateshead, United Kingdom Thirteen Full time

    **Join us as a Support Service Relief Worker (Bank Staff) at Thirteen Group!**: **Role Overview**: **Thirteen Group** is on the lookout for **Support Service Relief Workers (Bank Staff) **to** **join our Care and Support team across Tees Valley and Tyne and Wear. Offering you flexibility in the days you work; our bank Support Service Relief Worker roles...

  • Beauty Specialist

    4 weeks ago


    Gateshead, Gateshead, United Kingdom Tom Ford Full time

    Tom Ford Beauty Specialist OpportunityRole OverviewAs a Beauty Specialist at Tom Ford, you will be responsible for delivering exceptional customer service and creating a luxurious in-store experience for our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our brand.Key ResponsibilitiesProvide personalized...