Customer Services/admin Agent

6 months ago

Cheshunt, United Kingdom Atalian Servest Full time

**Job Reference: /JT/14-07/901/7**

**Job Title: Customer Services/Admin Agent**

**Location: Great Cambridge Road, Hertfordshire**

**Pay Rate: £12.10**

**Contract: Permanent**

**Hours per week: Variable Shift Rota - 05:00 - 13:00 - 37.5 hours per week**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Role Overview**

We are currently recruiting for a Customer Services/Admin Agent to join our passionate and driven team based at our Great Cambridge Road, Hertfordshire

We are the chosen Business partner for a National Newspaper and are looking for dynamic, self-motivated and proactive people to man our call centre.

Being part of an already dynamic Direct Service Performance Team, responsible for the performance of our Direct to Consumer (DTC) and Direct to Retailer (DTR) services. You will be responsible for receiving and reviewing live queries from retailers on the DTR network, either resolving them at point of contact or passing them on to the Investigations team.

A key focus for this role is satisfactorily closing off as many live queries as possible so that we maintain a high level of service, as well as correctly transferring the more complicated queries to the Investigations team. This role requires an individual who is capable of working under pressure and has a commitment to customer service.

**Benefits**
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**About You**:

- **_ Applicants must have the right to work in the UK_**

**We are looking for people who have**
- A knowledge & Understanding of Direct Services Operations and Support Functions
- Knowledge of, SAP, Excel, and Salesforce
- Customer Services experience
- Good Written and Verbal communication
- Ability to think quickly and resolve issues
- Timekeeping and attendance is a vital part to this role, so a very high standard of this is required

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

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