Medical Secretary

To provide an efficient medical secretarial service to the consultants and their team in respect of NHS work. To work flexibly with or alongside medical secretarial staff, consultants, health records staff and other teams when required.
- To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner
- Typing and despatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards - Sourcing and tracking of casenotes
- To ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team
- An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhere to these policies according to National Trust guidelines
- Validation of clinic outcome forms
- Working to strict Trust and Government policies and waiting list management and 18 weeks guideline Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients including waiting list queries
- Support management in the preparation and validation of the waiting lists and performance data in the team leader’s absence
- Liaise effectively with wards and departments within the hospital
- To escalate any urgent problems to a senior manager
- Provide secretarial support/cover for colleagues during absence
- Undertake necessary training as and when required by the Trust

**Interview date**: 4 July 2023
- As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

**In return we will offer**:

- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

**Key Facts about our Trust**:

- We see on average 4810 OP appointments per day.
- We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.