Sales Trainer
2 weeks ago
**Job Description**:
We are currently supporting a key client of ours with the recruitment of a new
**Contact Centre Sales Trainer** for their function in Leeds.
The main purpose of this role will be to support the business on boarding process & operations with all new starters & existing employees coaching requirements.
**Job Purpose;**
- Be responsible for leading development coaching & wider sales learning environment that delivers an engaging experience to all new starters & exsisting employees.- Contact centre sales coaching & development experience- Ensure that best-in-class sales process & service is provided via a robust quality & training model.- Working closely with key stakeholders (Team Leaders & Operations Manager) to deliver the strategy.- Identify execution weaknesses and communicate findings and recommendations to Operations Management.- Hold regular bench marking sessions with Operations Management and Team Leaders to ensure that customer quality monitoring standards are understood and consistently assessed.***
**Experience & skills**:
- Previous experience in leading a team within a training or coaching role.- Contact centre training & coaching experience preferred.- Experience in training/quality assurance within customer service and support roles- Ability to work under pressure to deadlines- Knowledge of MS Excel for reporting and analytics
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