Response and Installation Officer

3 weeks ago

Manchester, United Kingdom 4Social Work and Public Sector Staffing Full time

4Recruitment Services are seeking to recruit a Response and Installation Officer to support our client based in Manchester. This client operates a 24 hour service, they provide a monitor and response service to some of the most vulnerable citizens in Manchester. The aim of the service is by using technology to keep people in their own homes for as long as possible, support hospital discharges and avert hospital admissions. There is a variety of responsibilities to the role, it is extremely interesting and rewarding.

You will work as part of the Community Alarm team and will contribute to the provision of a high quality service which supports people to help them remain safe and independent in their in their homes.

You will monitor and respond to alerts in relation to the customer’s health and safety, commissioning other services where appropriate to ensure the wellbeing of service users.

**DUTIES AND RESPONSIBILITIES INCLUDE**:

- Monitor and respond to activation alerts which are triggered by customer’s equipment, ensuring that responses are within agreed service guidelines and targets.
- Communicate with customers, in an efficient and courteous manner, to assess their needs and use initiative and creative skills to respond appropriately to problems that arise.
- Where necessary, install, maintain, and collect approved equipment within customers’ homes to a high standard.
- Work collaboratively with customers, their families or nominated contact, colleagues, stakeholders, health, and emergency services staff to enhance the customer’s safety, experience and the delivery of the service
- Maintain the efficient monitoring and administration of appropriate computer systems ensuring compliance with clarity, accuracy, and confidentiality of data.
- Facilitate customer feedback and assist in identifying solutions to resolve issues to improve service delivery. Feedback any compromise in service or safety of staff or service users immediately to a line manager.
- Drive the active promotion of the service through attendance and contribution to meetings, forums, and promotional events.
- Personal commitment to continuous self-development and service development
- Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.

**ESSENTIAL REQUIREMENTS**:

- Enhanced DBS
- Interpersonal Skills: Demonstrates an understanding of the views of others and communicates in a realistic and practical manner using appropriate language and listens attentively to views and issues of others.
- Planning and Organising: Provides work on time and to required standard and is capable of prioritising own workload in order to meet deadlines.
- Problem Solving and Decision Making: Ability to interpret rules and guidelines and know when something needs to be referred to supervisor.
- Administrative: Ability to use and accurately maintain effective administration systems in a rapidly changing environment. Good literacy and numeracy skills to undertake calculations and produce letters and other documentation.

**What we offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

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