Customer Support Co-ordinator

3 weeks ago


Tamworth, United Kingdom The Best Connection Employment Group Full time

Job Role
- Collating information relating to customer queries including photo’s, plot numbers and order numbers and then create Customer Service tickets to ensure all customer queries are logged and actioned
- Co-ordinating the response to resolve customer queries liaising with various teams including commercial, production planning, transport planning and technical
- A willingness to go the extra mile to exceed customer expectations and provide excellent customer satisfaction
- Providing production and delivery dates to customers by responding to customer requests and also pro-actively liaising with the customers regarding production/delivery delays
- Providing call off information to customers on request
- Posting out fixing kits, paint, repair kits to customers when necessary
- Assisting with the planning of the Customer Service Engineers diary
- Providing Sales Order Processing cover including processing call offs, amendments, and seconding

Our client offers
- Monday to Friday.
- 0830-1730
- £27,000 - £29,000 pa (depending on experience)
- Company pension contribution
- Training & further education possibilities
- A friendly working environment in a growing, loyal multinational company retaining many family values.
- 1 day per week home working option
- 25 days holiday plus public holidays
- Development opportunities
- Onsite car park
- Onsite canteen

Required Skills and Qualifications
- Ability to work as part of a team and on own initiative
- Customer service experience preferred but not essential - a natural ability to help, empathise and problem solve is essential
- Competency on all Microsoft packages
- Attention to detail
- Positive approach to the working environment

**Benefits & Requirements**:
**How to achieve higher pay rate**:
Proven practical skills or on completion of a Skills Test



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