Customer Service Advisor

3 weeks ago

Wigan, United Kingdom Lowri Beck Services Full time

Lowri Beck are looking for Customer Service Advisors to join our contact centre based in Wigan town centre on a hybrid working basis. Working within our data services team, you will be taking inbound calls as well as contacting customers via outbound callsto take meter readings and book appointments.

Key Information
- 37.5 hours per week between 8am - 8pm Monday - Sunday
- Hybrid - Work from home but travel to Wigan office at least 2 days per week
- £21,450.00 per annum (£11.00 per hour)

**Responsibilities**:

- Handle calls with suppliers and/or their customers regarding taking their meter readings and booking in appointments for a range of things e.g., a visit from a meter reading operative, while ensuring that excellent customer service is provided.
- Managing customer appointments including liaising with different departments to come to a suitable resolution for the customer.
- Administration duties on internal systems such as generating letters to be sent out to customers.
- Any other ad hoc duties as requested by your manager and the Directors of the company.
- You may be asked to assist in other departments based on the need of the contact centre.

What we are looking for
- Good level of education (minimum GCSE level including English & Maths or equivalent).
- Excellent telephone manner.
- Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based or customer facing) being advantageous.
- Computer literate with the ability to operate Microsoft Office.
- Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
- Good organisational and administrational skills.

Please note this role is being handled by our internal recruitment team and no agency support is required at this time

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