Medical Aesthetics Front of House

7 months ago


Manchester, United Kingdom Nassif MD Medical Spa UK Full time

This role is responsible for the execution, direction and coordination of the day-to-day administrative and organisational tasks. This particular role multi-functional, fast paced and hands-on with plenty of diverse responsibilities.

Patient experience is our number one priority and therefore your role will be to ensure that patients receive an exceptional level of customer service, managing the patient journey from start to finish.

You will use your clinic management skills, your in-depth knowledge of the aesthetics industry, and your creativity to successfully manage and develop this growing business.

You will work alongside the MedSpa manager to ensure that the MedSpa runs smoothly, and that standards remain high.

Our priority is ensuring that our patients are given the highest level of customer service and that the team work as effectively as possible, prioritising high potential leads, delivering rapid response to customer enquiries and maximising the revenue opportunity.

This role is responsible for the execution, direction and coordination of the day-to-day administrative and organisational tasks. This particular role multi-functional, fast paced and hands-on with plenty of diverse responsibilities.

Key Responsibilities include: (not limited to):
Efficiently Using our clinic software Pabau

Driving clinic sales ensuring profitability through effective management of teams diary, clinic operations and patient journey

Ensuring a smart, seamless patient journey and an inviting environment for patients through all touch points

Ensuring effective and timely management of all enquiries

Ensuring all operations and floor management is continuous and performed to the highest standards

Patient contact, developing positive relationships and dealing promptly with any issues and complaints that arise

MedSpa maintenance and ensuring compliance at all times: protocols, health and safety, fire safety, accident/complaints management.

Stock and inventory management

Administrative duties. Use of Microsoft package (Word, Outlook, Excel) essential

Managing complications effectively

Supporting Business Development with marketing activities

Personal Profile:

- A minimum of 5 years’ experience in management / operations/ front of the house in medical cosmetics or doctor lead clinic - necessary
- Experience in a rapidly growing B2C, SME company
- Experience managing a team diary
- Proven experience of support in managing and meeting KPIs and targets
- Proactive and solution orientated, with strong operational delivery skills
- Data orientated and to be able to drive maximum benefit from a CRM system
- Positive nature and pristine presentation
- Be a creative and "out of the box" thinker

Package and Benefits:

- Competitive salary commensurate with experience
- Generous staff discount and complimentary treatment allowance per month
- Excellent opportunities for personal and professional development

Cover letter essential. Previous experience in the same role and industry essential.

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Flexitime

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Medical Aesthetics Front of House / Patient Coordinator: 2 years (preferred)

Work Location: In person


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