Outpatient Support Clerk

3 weeks ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

The job holder will be required to utilise effective time management skills to undertake a variety of duties associated with supporting the appointments team at the GEM Centre. Using time management skills, the job holder will proactively utilise a range of IT systems to undertake administrative duties associated with patient attendance at Outpatient Clinics. In addition the job holder will provide a professional reception service when required at the GEM Centre.

Duties will include administrative work associated with patient attendance, responding to patient enqurieis and covering for colleagues at times of absence. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To accurately input, update and montior patient related information onto the computerised Patient Administration System and any other systems (e.g. DocMan, ERS) that are used for teams within the GEM Centre.

To take action as necessary, to process referrals, book in, cancel, discharge, change or expedite appointments on the Patient Administration System for patients attending clinic either in person or virtual.

Communicate politely and effectively when responding to enquiries from patients, healthcare staff, carers and others.

To be responsible for the security of case notes and confidential paperwork in the department.

To ensure the timely delivery of prepared clinics to the appropriate Out-patient Departments and to check and update the patient demographics at every available opportunity.

Use knowledge of national and local waiting-time standards to collect relevant data relating to patient activity and liaise with clinical staff to ensure breach does not occur.

To work closely with GEM Centre staff, to ensure the development of an efficient team to effectively support the Directorate.

To provide a patient focused reception service at the GEM Centre on a rota basis to ensure cover and continuous provision of service.

To be responsible for the timely processing of all incoming and outgoing mail.

To respond in a professional and sensitive manner when dealing with confidential issues.

To liaise closely with the Trust Health Records Team on all matters affecting case notes, including the management and retrieval of case notes.

To type and produce non-clinical letters and documents when required.

To take part in the annual appraisal system and attend mandatory training sessions as deemed appropriate by the Directorate.

To assist with the training of newly recruited Outpatient Support staff, including an introduction to working practices and procedures within the Directorate.

Undertake any tasks relevant to the work of the Outpatient Support Clerk which develop as a special requirement of the Directorate.

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