Receptionist / Ward Clerk

15hrs per week

Monday 8.00 - 16.00 (30 min break) on main reception

Friday 8.00 - 16.00 ( 30 min break) on main reception

We are looking to appoint a Receptionist / Ward Clerk within Women and Neonatal services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates.

The posts will undertake various clerical / reception and appointment duties in connection with the administration processes within Women and Neonatal services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You must be flexible and be able to cover in the absence of colleagues.

This will include working in all locations within Women and Neonates to administer clinic preparation, appointments, updating PAS demographics for all ward transactions (admitting / discharging etc.) filing, appointment booking, CNC, scanning etc. You will be required to work in outpatient reception areas and ward reception areas and must be flexible. It is expected that staff will be able to demonstrate a reasonable level of initiative in organising their workloads and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is maintained at all times.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To use a range of IT systems to support the Trust requirements within the Health Record field

Respond in a professional and Courteous manner when dealing with confidential or sensitive issues.

To undertake full receptionist duties, ensuring the service is efficient and Welcoming, maintaining confidentiality at all times.

To be responsible for the security of case notes within the Departments to accurately in-put, up-date and amend all patient related information on to the Patient Administration System (PAS) ensuring that relevant amendments are transferred to patient’s notes as necessary.

To Register, Admit, Transfer, and Discharge patients on (PAS) Patient Administration System.

To make appointments on PAS

To work within identified guidelines with regards to safeguarding. To ensure safeguarding processes are followed in terms of documentation and reporting.

To input data from a variety of sources using a range of identified data systems accurately and timely.

To amalgamate case notes where more than one record exists and to ensure that all Case notes are filed in the recognised format.

To be responsible for the timely processing of all incoming and outgoing mail.

To undertake filing of notes, results and correspondence following Trust and Departmental policies.

To scan skinny files onto IT systems used

To track case notes in and out of your areas of work as per trust policy

To convey appropriate information accurately and timely to a range of Professionals and Disciplines as authorised.

To ensure notifications processed as per departmental policy in a timely and accurate manner.

To attend mandatory sessions and undergo training as deemed appropriate by your line Manager.

To participate in the Trusts staff appraisal policy

To be familiar with and comply with all Directorate and Trust policies and procedures.

To undertake any tasks relevant to the work of a Ward Clerk/Receptionist this may develop as a special requirement of the Directorate/Department.

To assist with the training and induction of newly recruited staff within the department.