Delivery Assurance Intern
3 weeks ago
Location: Portland Road, Hove - with a hybrid working pattern
Closing Date: Wednesday 19th April
**Salary**: £21,100 per annum
**A career that will deliver change. Together, we can help Britain achieve net zero.**
EDF is the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain and the largest supplier to British businesses.
**What is the Internship Placement?**
Working alongside our Senior Delivery Assurance Executive we have an exciting opportunity for an Intern Placement to help within our In-house Design Agency (IHDA). You’ll be assisting with our agency budget and maintaining a constant delivery of User experience, User Interface, and Content design assets through an Agile sprint process.
The Virtual Contact Centre (VCC) is responsible for delivering a ‘Digital First’ approach to customer contact. The VCC will give customers a great experience whilst maximising self-serve in our digital channels, automating our inbound contact channels to meet customer needs and where necessary efficiently routing calls to the right advisor group and with all necessary information.
This start date for this internship is to be confirmed.
**What you can expect**:
There will be opportunities to be involved in a broad range of tasks, encompassing:
- Assisting the Delivery Assurance Executive and VCC Scrum Master in facilitating agile processes and ceremonies, managing and eliminating blockers whilst understanding and reporting on sprint teams’ efficiency through the production and analysis of burndown charts and other performance metrics, using Jira and Confluence tools.
- Reporting of our sprint teams efficiency through the analysis of Jira burndown charts and other performance metrics.
- Assist in the tracking of budget requirements related.
- Working closely with Product and Channel Managers to clarify goals and identify, plan and deliver actions to achieve them. Resolving conflict and supporting the Channel teams to become more mature and effective will be a key element of this role.
- Spend time with UX/UI Designers and Conversion Rate Optimisation specialists to understand how all parts of digital design production works in a company like EDF.
**Where you’ll work**:
This role will be based at Portland Road with hybrid working.
**What you’ll need to apply**:
- Expected final grade of 2:2 or above in your degree discipline.
- A highly organised and numerate individual with an analytical mindset and attention to detail.
- Good awareness of digital technologies, platforms, user experience and analytics.
- Awareness of process optimisation concepts and frameworks (Lean, agile, etc).
- Excellent communication, influencing and organisational skills.
Our work placements are designed to help you identify your strengths and develop your skills within a real-world organisation, an experience which is invaluable for your future career.
**What salary and benefits are we offering you?**
- Starting salary of £21,100
- 25 days’ annual leave
- Flexible benefits package
- Wellbeing and support services
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
If you’re passionate about tackling climate change, our Intern programme offers you the opportunity to develop an exciting career whilst helping progress the UK towards a Net Zero future.
**Join us. Together, we’ll help Britain achieve net zero.
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