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Property Support Officer
5 months ago
Overview:
**Care. Initiative. Pride. We see more than just**
**high standards**
**.**
**Property Support Officer**
**Location: Bolton**
Working hours: 38.75 hours per week, Monday to Friday.
Contract: Permanent, full-time
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Property Support Officer you’ll be part of a team that’s doing incredible things - for ourselves, for the partners we work with, and for a truly sustainable future.
Your new role:
**What you’ll do**:
Robertson Facilities Management is working in Partnership with Clear Futures and Bolton Council to provide a Facilities Management service for the Council's property related requirements across its portfolio, including Facilities Management, Estates Management, Asset Management, and project management services. In addition, the Partnership supports the council to develop and deliver its strategic asset management plan and its Corporate Landlord Function.
The role is dual-purpose, to act as the first point of contact for all customer related enquiries, and to provide data support services to the wider FM team.
**Key responsibilities include**:
- To act as the ‘Point of Contact’ for all enquiries from customers, providing a front-line professional service to all customers, including elected members - pro-actively delivering a positive customer experience.
- To develop an understanding of the partnership and its functions and then have the knowledge and gravitas to communicate across the partnership so responses can be collated and provided back to clients in a customer-centric and timely manner.
- To maintain a system that collates and logs all enquires, documents actions, reports on progress, and maintains a status report on all matters arising.
- Deliver a member liaison service to elected Councillors within the council, attending weekly meetings that allows members to directly engage with you on any questions they may have and then delivering a response to these queries at later meetings, if not prior. Please note, this will require flexible working hours to include evenings and possibly weekends to enable successful engagement at members' meetings. Start and finish times will be adjusted accordingly.
- Ensure that all customers enquiries are collated, recorded, and managed to completion, ensuring the customer receives the best possible service throughout the process.
- Attend briefing sessions, project meetings and workshops so as to be able to understand customer requirements and the impacts our services, and those delivered by the Corporate Landlord Function, can have on council service delivery.
- In periods of peak demand and where short-term cover is required, supporting the maintenance of the Council’s Property Terrier System
**What you’ll need**:
- and time-management skills.
**Who we’re looking for**:
People are at the heart of everything we do and achieve at Robertson. To fit right into the team, you’ll be committed to understanding the needs of our customers and work collaboratively towards our shared goals; get the best from teams and individuals, be confident in your decisions, and calm and quick to adjust to unexpected challenges; and help us make progress towards a sustainable future for ourselves and our communities.
What's in it for me:
**Working the Robertson Way**
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means
**We listen**
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
**We are professional**
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
**We take responsibility**
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
**We are determined to succeed**
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
**We are one team**
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
**What’s**
**in it for you?**
In addition to the hourly rate, we offer a wide range of rewards and benefits, including 33 days a
