Ops Technology Specialist

4 weeks ago

London, United Kingdom BCD Travel Corporate Full time

**Work-life balance does exist: Join the journey at BCD**

**Technology Support Specialist (Sabre) (Remote)**
- Full time, UK_

As the Operations Technology Specialist, you will provide first-line ops and client travel technology support to all virtual Travel Agents or in-office areas of responsibility. In this role you will be responsible for improving available time for virtual employees for client technology, product support and shared services.

**As a Technology Support Specialist, you will**
- Follow the established process to monitor and resolve technical support cases and provide tracking
- Partner with technology teams to resolve and escalate cases
- Troubleshoot hardware, software, and other client and operations technology
- Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
- Assist other technical teams (hands-on support)
- Follow security best practices

**About you**
- Extensive experience in the travel industry with proficiency in Sabre GDS
- Understanding of BCD Travel front-mid-and back-office processes, this includes on-line systems and Central Ticketing
- Strong problem solving and process reengineering skills, ability to work on multiple projects concurrently
- Experience in process management (design, document and implement processes)
- Great empathy for customer needs and patience with demanding customers

**About us**

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

**Your life at BCD**

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

**You’ll be offered**
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply._

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