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Soft Services Manager

4 months ago

Musselburgh, United Kingdom Atalian Servest Full time

**Job Reference: CL/PM/06-02/797/17**

**Job Title: Soft Services Manager**

**Region Covered: Edinburgh - Musselburgh - Falkirk - Central Belt & North West **-**_Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Contract**:Permanent**

**Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 40 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

With over 20,000 employees, our cleaning division works with virtually every sector in the UK and Ireland. Specialising in enhanced hygiene services, janitorial/housekeeping, daily cleans, window cleaning and consumables, our experienced teams ensure ourclient’s premises are kept at the highest presentation standards, while also ensuring the safety of building users.

**Role Overview**

We are currently recruiting for a **Soft Services Manager** to join our passionate and driven Cleaning team based at our client’s site.

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Co-ordination of the in-house soft services resource and supply chain partners including service lines: cleaning, waste management, grounds, pest, window cleaning and washroom services
- Management and coordination of all payroll submissions to central payroll team from direct reports
- Direct management of local cleaning teams in excess of 60 employees
- Report on a monthly basis to leadership team on contract performance
- Maintain staff rotas and ensure recruitment is up to date
- Implement and maintain auditing framework which will demonstrate excellent service and quality standards across the estate
- Budget management, spend control and effective supply chain procurement strategies
- Change management to deliver contract efficiencies and improvements where required
- Implement new technologies which are emerging in the marketplace which will drive quality improvements
- Development and maintenance of close working relationships with key stakeholders within Atalian Servest and customers
- Management of the soft services staff in accordance with Company HR policies and procedures to achieve a highly effective and motivated team
- Ensure that the team are suitably qualified, trained, and identify / implement additional learning and development requirements
- Management of supply chain partners, ensuring that they are fully aware of the contract expectations and are delivering the services required in line with the agreed contract KPIs
- Maintain QHSE and audit procedures to demonstrate a safe and compliant environment is being maintained at all times including robust management of COSHH data and site procedures

**About You**:

- A background in operational contract cleaning with at least 5 years’ industry experience in a management position
- IOSH Managing Safely qualification
- Strong management skills and ability to communicate with a large and varied delivery team
- Self-motivated and enthusiastic, with good time management and leadership skills
- A flexible attitude to working hours, which will vary with operational requirements
- A creative thinker, with the ability to develop a solution as well as analyse the problem
- Self motivated and enthusiastic, with good time management and leadership skills

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.