Area Custody Supervisor

4 days ago

Reigate, United Kingdom Tenon FM Full time

**ABOUT US**:
Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can't provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

**About The Role**:
We are currently recruiting for motivated, reliable and customer focused Area Custody Supervisor (with previous experience managing Cleaning/Soft Services and FM client contracts) to join our team based in Surrey & Sussex and working with designated client portfolio within the area. You will work with the site teams to ensure excellent service delivery and that our clients have a better day, every day.

**Overview of Role**:
As a Custody Supervisor your role is to ensure that our client has a better day, every day. You will interact with and support the Account Management team to supervise designated cleaning teams across Custody sites in the Surrey and Sussex region to ensure excellent service delivery. You will build effective relationships and ensure that employees always work productively and safely.

The role is a fully mobile role, working 40 hours per week Thursday to Monday, with the requirement to successfully complete Police vetting.

**Key Responsibilities & Tasks**:

- Support and guide the site Cleaning teams to achieve and maintain excellent service levels
- Contribute to and maintain good relationships with client representatives on site
- Work with our client team to address any specific requirements or concerns
- Respond to site cleaning requests and mobilise team members to ensure client and Account Management requests are met
- Carry out regular site cleaning audits and provide recommendations / solutions on observations to the Account Management team, implementing as required
- Support the recruitment and training of new employees, including site security and familiarisation detailing cleaning regime, waste procedures as well as opening and lock-up procedures
- Ensure all employees fully understand and adhere to site specific rules and regulations, including security and time and attendance
- Have a thorough understanding of site Health and Safety information and provide regular up-to-date safety and COSHH training and tool box talks to all site employees and keep accurate employee training records
- Schedule and assign specific duties and roles to Cleaners and ensure they are carried out and maintained to the highest standards
- With the support of your line manager and the HR team, effectively manage the performance of direct report team members, dealing with any concerns through the relevant HR policies and procedures including investigations, disciplinary and grievance
- Responsible for rota management across assigned sites. Full oversight of direct report team members site attendance, including managing annual leave requests and other absence, resolving attendance gaps to ensure service continuity is maintained and responsible for processing monthly payroll ensuring employees are paid right first time
- Manage equipment and ensure it is used in accordance with manufacturer's instructions, Health and Safety manuals and only after appropriate training has been received
- Report any faults, breakages, accidents and / or cleaning requirements which are not to standard
- Manage materials and stock levels and collate order requests where required
- Provide hands-on cleaning support across sites as required
- Attend meetings and other Company activities as required
- Always present a professional image consistent with Tenon FM standards
- Any other duty reasonably required by the Account Management team or member of the Senior Leadership Team

**Key Skills**:

- Proven experience working as an Mobile Supervisor across multiple sites in cleaning / Facilities Management, with evidence of managing high performing teams
- Excellent skills in building relationships and developing partnerships across multiple stakeholders
- Good communication skills, with the ability to confidently and credibly engage and influence clients, partners and employees
- Good IT skills, including Microsoft Office suite and business systems (Templa and Timegate)
- Experience of audits and working with ISO 9001, 14001 and 45001 standards
- Has the ability to lead, manage, coach, develop and motivate direct reports and teams
- Proven record of being responsive and innovative
- Self-motivated with the ability to work flexibly and as part of a team
- Strong organisational and prioritisation skills
- Maintain professional internal and external relationships that meet Company core values

**Salary**: Up to £25,000 DOE

**Benefits**: Company van with fuel card

Please note that this is a regional role covering Surrey

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