Experienced Gp Receptionist

3 weeks ago

Oldham, United Kingdom Oldham Family Practice Full time

Oldham Family Practice
New Radcliffe Street

Oldham
OL1 1NL

**JOB DESCRIPTION**

**Job Title: GP Receptionist**

**Responsible to: Practice Manager**

**Accountable to: Practice Partners**

**Job Summary**

In addition to providing a high-quality reception service to patients, the role requires the post holder to provide effective administrative support to the GP
Partners, Clinicians and the Practice Manager.

**Responsibilities**:
Reception Duties
- Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently.
- Provide help to patients with general enquiries, and to assist them to make, cancel and rearrange appointments, using the computer appointment system.
- Maintain appointment system and monitor flow of patients into consulting rooms.
- Process prescription requests as directed by clinical staff
- Respond to patients’ requests for home visits.
- Receive, record and direct accurate messages when appropriate.
- Answer telephones promptly in a polite and professional manner and manage calls appropriately. Dealing with patients and other callers and forwarding to the most appropriate team member if necessary.
- Deal efficiently with general enquiries from patients, explain surgery procedures, appointment system and all other procedures for obtaining services, hand out patient pack / practice leaflet as appropriate.
- Inform patients of test results
- To advise patients on approximate waiting times and of any unexpected delays.
- To take in fees from patients where applicable, record appropriately and issue receipts.
- To give patients any forms / referral letters that are waiting for collection checking ID and taking in fees where necessary.
- To listen to patients complaints, remaining polite and empathetic at all times, making sure they are addressed and dealt with appropriately, enlisting the help of a senior colleague when needed.
- Processing all requests for repeat prescriptions in accordance with practice guidelines

Checking patient’s records and issuing reminders for chronic disease reviews/blood tests etc.
- Process appointment requests by telephone and in person
- Taking requests for home visits and ensure they are recorded and processed correctly.
- Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session

Administrative Duties
- To generate referral forms
- To gain and utilise good knowledge of referral pathways
- To gain and use an extensive knowledge base of secondary and community care providers
- To assist with any patient queries and arrange private medicals
- To ensure all referrals and patient contacts are accurately recorded on the practice clinical system (EMIS Web)
- To be responsible for the monitoring and management of referrals using approved pathways.
- To use the e-Referral system effectively, which includes generating e-Referrals as required by the clinicians, managing work lists and assisting patients with enquiries regarding their e-Referral booking
- To manage written requests from outside agencies, ensuring that patient confidentiality is upheld at all times with correct and current patient consent.
- To deal with queries from relevant health and social care partners
- Using the Docman system to scan documents and manage in accordance with practice guidelines
- Action tasks sent by clinicians both within EMIS and Docman
- To expedite hospital appointment and chase results/discharges as requested by clinicians
- To be aware of the current legislation and legal implications of requests for disclosure of patient data/information and to be sensitive to patient wishes.
- Notes summarising patients’ medical records.

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have

access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Working with Patients**
- To work in partnership with our patients to help them achieve better health outcomes.
- To offer a polite, friendly and efficient level of customer service to all our patients.

**Dignity

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