Customer Service Team Leader
7 months ago
X2 Recruit are looking for a Customer Service Team Leader for our Client in Leamington Spa.
Take ownership of all service area complaints, service enquiries and relevant freedom of information requests. Coordinate and ensure a full response in consultation with colleagues, and in accordance with the Joint Complaint Handling Code of the Housing Ombudsman Service and Local Government & Social Care Ombudsman. Ensure all complaints, service enquiries and freedom of information requests are recorded and responded to in accordance with Council policy, procedure, and Regulatory targets. Develop and produce regular performance information. Proactively share appropriate information with colleagues to promote, coordinate, and document learning from complaints.
Assist the Business Support Manager in developing strategy and delivering a customer-centric service, establishing, supporting and maintaining a full spectrum of resident engagement opportunities in line with the requirements of the Regulator for Social Housing. Analyse and use data to inform and recommend customer-driven service improvement priorities.
**Job Types**: Full-time, Temporary contract
**Salary**: £16.30 per hour
Schedule:
- Monday to Friday
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
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