Customer Service Advisor

3 weeks ago

Leeds, United Kingdom Brook Street Full time

Have you ever wanted to work within the civil service? Are you confident in your customer service and administration skills? Do you enjoy communicating with a wide range of people? If you answered 'Yes', we would love to hear from you.

**Location**: Regional Payment Centre, Ailsa House, Morley, Leeds LS27 7ZT

**Salary**: £11.28ph (annually £21,702)

**Monday - Friday**, 37 hours a week (hours are flexible - business hours from 8am-5pm)

**This is a long term on-going temporary position**

**The Role:
**We are recruiting for a Customer Service Advisor to join the **Collection and Enforcement Team** with the **Ministry of Justice** in **Morley**. This is an excellent opportunity to work within the Public Sector and join an organisation that offers training and a great working environment. The role will entail basic administration dutiesprocessing claims/fines of driving offences onto an internal police database.

**What will be your primary responsibilities?**
- To deal effectively with public and internal enquires over the telephone.
- Settling payment rates for unpaid fines of driving offences
- Use a range of computer software including word, excel and outlook and internal IT system (full training provided)
- Handle incoming and outgoing mail
- Transfer of documents to other courts
- Initiate enforcement action
- Excellent communication skills
- Customer service experience
- Positive can-do attitude
- Ability to deal calmly and professionally with customers on the telephone and show empathy and support to customers
- Ability to organise a busy workload

**Benefits**

In return for your work and commitment, working for this organisation can offer you some fantastic benefits:

- The opportunity to join and work in the public sector
- Learning and development opportunities to grow your career
- 28 days per year (pro-rata)
- Full training and induction

**About Us**

We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with jobseekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

**Please note working for the Ministry of Justice will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport

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