Information and Support Assistant

2 months ago


Edinburgh, United Kingdom University of Edinburgh Full time

We are looking for two part-time Information and Support Assistants to join our friendly and welcoming Edhelp Team. These permanent positions are based at the Western General Hospital Library, which is located within the Western General Hospital Campus near Stockbridge in the north of the city.

One Information and Support Assistant will work 25 hrs per week (9am - 2pm Monday-Friday), and the other 20 hours per week (1pm - 5pm Monday - Friday) making these roles ideal for someone who has to balance work with other commitments.

**What we can offer you**:

- A competitive salary of £23,144 to £25,138 per annum pro-rata (A revised salary range for this grade of £24,533 to £27,181 is planned to take effect from Spring 2024)
- A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance
- Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for part time staff
- Highly competitive defined-benefit pension scheme with a substantial employer contribution
- A range of flexible working options to help prioritise work/life balance
- A day of paid leave annually for your chosen volunteering activity
- Access to excellent online learning and a Staff Scholarship fund
- Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more

Use our reward calculator to find out the total value of the pay and benefits for this role.

**What the job involves**:

- Providing frontline support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
- Giving excellent customer service while offering face-to-face and online help and information to users
- Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
- Resolving user queries whenever possible, passing on those which require more specialist help

View the full job description.

**A bit about you**:

- Customer focussed with proven customer service skills
- Well developed written, verbal and interpersonal skills
- Ability to problem solve and be accurate and methodical
- Ability to manage a high volume of enquiries both face-to-face and online A proven ability to work well independently and as part of a team

**Application procedure**:
To apply, upload a CV and cover letter before **Thursday 07 March 2024.**

Interviews will be held **in-person **in **March 2024 **.



  • Edinburgh, United Kingdom University of Edinburgh Full time

    **UE04 £23,144 to £25,138 per annum (A revised salary range for this grade of £24,533 to £27,181 is planned to take effect from Spring 2024)** **ISG / Help Services / User Services Directorate** **Full Time (35 hours per week)** **Fixed term: 12 months to March 2025** We are looking for a full time Information and Support Assistant to join our...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    **UE04: £23,144 - £25,138 Per Annum, Pro Rata.** **Information Services Group / User Services Directorate / Help Services.** **Fixed term until 31st May 2024, Part Time: 20 hrs per week** **Working pattern: Thu 0900-1730; Fri 1030-1900; Sat 1200-1700** **The Opportunity**: This is an exciting opportunity to be a part of a flagship student support...


  • Edinburgh, United Kingdom Compass. Therapy. Support. Community Full time

    **Wellbeing Support Assistant **Compass Therapy Centre** **_£10.90 per hour. 16 hours per week _** Compass. Therapy. Support. Community (formerly the MS Therapy Centre Lothian) is an independent charity that is run by board of trustees elected by its membership. We have been providing specialist self-management support therapies and activities for over 35...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    The Information and Support Assistant will work 20hrs per week (1pm-5pm Monday-Friday), making this role ideal for someone who has to balance work with other commitments in the morning. **What we can offer you**: - A competitive salary of UE04 £23,144 - £25,138 pro rata - A chance to improve student experience by delivering high quality support in the...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    The Information and Support Assistant will work 20hrs per week (1pm-5pm Monday-Friday), making this role ideal for someone who has to balance work with other commitments in the morning. **What we can offer you**: - A competitive salary of UE04 £23,144 - £25,138 pro rata - A chance to improve student experience by delivering high quality support in the...


  • Edinburgh, United Kingdom Landmark Information Group Full time

    **Operations Support Co-Ordinator** **Edinburgh / Hybrid** - **What it’s like to work for Millar & Bryce**_ We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our...


  • Edinburgh, United Kingdom Landmark Information Group Full time

    **Operations Support Co-Ordinator** **Edinburgh / Hybrid** - **What it’s like to work for Millar & Bryce**_ We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our...


  • Edinburgh, United Kingdom Landmark Information Group Full time

    **Operations Support Co-Ordinator** **Edinburgh Office Based / Hybrid** - **What it’s like to work for Millar & Bryce**_ We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    **Grade - UE04: £23,144 - £25,138 Per Annum, Pro Rata.** **Information Services Group / User Services Directorate / Help Services.** **Contract Type - Fixed term until 3rd March 2024, Part Time: 25 hrs per week** **Working pattern: Mon-Fri 12-5pm** **The Opportunity**: This is an exciting opportunity to be a part of a flagship student support service...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    **UE04: £23,144 - £25,138 Per Annum, Pro Rata.** **Information Services Group / User Services Directorate / Help Services.** **Open ended; Part Time, 25 hrs per week** **Working pattern: Mon-Fri 0900-1400** **The Opportunity**: This is an exciting opportunity to be a part of a flagship student support service known as EdHelp in a world leading...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    **Grade - UE04: £23,144 - £25,138 Per Annum, Pro Rata.** **Information Services Group / User Services Directorate / Help Services.** **Contract type - Open ended Part Time, term time only (35 weeks)**: **Working Patter - Mon 1630-2200; Tue 1630-2200; Sun 1200-1700 (averaging 10.77 hrs per week across the year, paid year round). **The Opportunity**: This...


  • Edinburgh, United Kingdom Reed Business Support Full time

    **Senior Information Analyst** **Based in Edinburgh (Hybrid Working)** **£150 - £180 per day + holiday pay** - 36 hours per week - Immediate start - Hybrid working **Key responsibilities:** - Prepare, analyse and report high quality data, providing robust insight to support evidence-based decision making in our operational teams. - Engage with end users...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    **UE04 £23,144 to £25,138 per annum, pro rata (A revised salary range for this grade of £24,533 to £27,181 is planned to take effect from Spring 2024)** **Help Services / User Services Directorate / Information Services Group** **Contract Type - Open Ended** **Part Time - 16.5 Hours Per Week (4.30pm-10pm Monday and Tuesday evenings, and 12-5pm on...


  • Edinburgh, United Kingdom Museums Galleries Scotland Full time

    Salary: £25,076 - Closing date: 11 August, 2023 **Information & Knowledge Management Assistant at National Museums of Scotland**: National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world! We are looking for enthusiastic, passionate, honest, service-driven individuals to join...


  • Edinburgh, United Kingdom Page Personnel Full time

    Our client is looking for a temp to start asap! Client Details A leader in their field! Description We are looking to appoint a temp Information Governance Assistant for an assignment of 4-6 weeks - is that something you could help with please? The role is equivalent to Grade 5 so the temp would get c £13.77 hourly rate, equivalent to £25,138 per...


  • Edinburgh, United Kingdom Page Personnel Full time

    Our client is looking for a temp to start asap! Client Details A leader in their field! Description We are looking to appoint a temp Information Governance Assistant for an assignment of 4-6 weeks - is that something you could help with please? The role is equivalent to Grade 5 so the temp would get c £13.77 hourly rate, equivalent to £25,138 per...


  • Edinburgh, United Kingdom Reed Business Support Full time

    Reed Business Support are working with a highly revered Edinburgh Based Membership organisation that are on the hunt for an Administrative Assistant to join their organisation on a permanent basis. Role - Administrative Assistant Location - Edinburgh Working Pattern - Monday - Friday 9am-5pm (hybrid working 2 days from home) Salary - £19, 838 This is a...


  • Edinburgh, United Kingdom Scottish Fire and Rescue Service Full time

    The Scottish Fire and Rescue Service would like to invite applications for two posts of Service Delivery Area (SDA) Business Support Assistant, based in Scottish Fire and Rescue Service, Motherwell Community Fire Station and LSO Offices on a temporary basis. These are full-time opportunities, working 35 hours per week. Please note that previous applicants...

  • Support Assistant

    4 weeks ago


    Edinburgh, United Kingdom Rock Trust Full time

    **Job Title: Support Assistant** **Contract: (Fixed term until 31 March 2024) 36.25 hours per week** **Location: Edinburgh with some home working and occasional travel across central Scotland** **Salary: £20,546 - £22,239.65 per annum (depending on experience)** **Mission Statement** To prevent youth homelessness and to support young people to build...

  • Support Assistant

    2 days ago


    Edinburgh, United Kingdom Rock Trust Full time

    **Job Title: Support Assistant** **Contract: (Fixed term until 31 March 2024) 36.25 hours per week** **Location: Edinburgh with some home working and occasional travel across central Scotland** **Salary: £20,546 - £22,239.65 per annum (depending on experience)** **Mission Statement** To prevent youth homelessness and to support young people to build...