Equality, Diversity and Inclusion and Patient

4 months ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

To be the Trust patient led contact officer for Equality and Diversity working within the Patient Experience team. To deal with Trust wide queries from colleagues around patient equality issues and to provide support and advice in such. To lead on Equality workstreams such as Assessible Information Standards, Equality Delivery System and driving forward progress against the Trust Equality Objectives. Also to oversee the Trust Equality Analysis for policies and to oversee the Interpreting and Translation service and and to advise staff on accessing.

Finally, the role involves community engagement and reaching out to our communities to identify barriers to accessing health care and removing these and reducing health inequalities.

To support the Head of Patient Experience and Public Involvement to ensure the Trust has information and advice, and that action is taken to address inequality in;
Policy and strategy development

Employment issues

Service delivery

Partnership working

To maintain and identify best practice as often identified by new legislation

To represent the Trust and liaise with partnership organisations locally, and regionally on equality issues

To be part of a dynamic team which will enhance the way we work with service users and carers to improve the quality of care we provide. This will be achieved by delivering the Trust’s strategy for patient experience and public involvement through:
Expanding the ways in which service users and carers help us understand the experience of service users

Draw upon specialist knowledge of service user engagement to develop a tool kit of resources in order to gather a range of information about service user experience

Supporting teams to collect and use this information in order to drive continuous improvement within their service through the use of the Complaints/PALS/FFT Advisors (Patient Experience Advisors)

Supporting research and collaborating with others to develop and deliver research protocols and the use of quantitative and qualitative outcome measures

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Equality and Diversity

Principal

**Responsibilities**:
To monitor costs spent on interpreting services introducing and rolling out methods of providing interpreting services in the most cost effective ways

To liaise with senior nursing, medical and management staff to promote and introduce the use of the most cost effective methods of providing interpreting services

To act as the Trust contact for contractors used by the Trust for interpreting services

To ensure that Trust staff have access to guidance about how to access interpreting services and the options available to them

To develop and update a variety of databases in order to monitor relevant action plans and projects.

To supervise clerical staff as needed.

To write articles and manage the equality and diversity section of the intranet and internet sites.

To manage and prioritise own workload, ensuring timely completion of projects.

Dealing with interruptions and enquiries taking independent action as necessary or taking advice if needed.

To support work experience placements ensuring that local induction, training on software and machinery is provided.

To assist in the development, co-ordination and implementation of the Trusts Equality Objectives and relevant Equality and Diversity action plan strategies

To assist in the development of a monitoring tool for the Trust’s Equality Objectives

To maintain and make initial contact with community groups, maintaining information and consulting with community groups on a variety of projects,

To advise and increase awareness of staff within the Trust regarding equality issues and policy development

To assist the Training Department in the development and delivery of equality and diversity training programmes to meet the requirements of the Key Skills Framework.

To work in partnership with Human Resource Department aiming to ensure all relevant legislation is embedded within policy and pra

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