Reservation Supervisor

1 week ago

Guildford, United Kingdom Holiday Inn Guildford Full time

**Reservation Supervisor**:
**HI Guildford****:
**The Opportunity**

We are seeking a dedicated and experienced Reservation Supervisor to oversee our reservations department and ensure the smooth and efficient management of all reservations. The Reservation Supervisor will be responsible for managing a team of reservation agents, developing and implementing strategies to maximize occupancy and revenue, and ensuring excellent customer service.

**Responsibilities**:

- Managing and overseeing the reservations department, ensuring the smooth and efficient management of all reservations.
- Developing and implementing strategies to maximize occupancy and revenue.
- Managing a team of reservation agents, providing training and guidance as required.
- Ensuring excellent customer service is provided at all times.
- Maintaining accurate and up-to-date records of all reservations and cancellations.
- Liaising with other departments, such as sales and marketing, to ensure a coordinated approach to reservations.
- Preparing regular reports on reservations and revenue for senior management.
- Identifying trends and patterns in reservation data and implementing strategies to address any issues.
- Ensuring compliance with all legal and regulatory requirements.

**Benefits**
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- Previous experience working in a reservations supervisory role, preferably within the hospitality industry.
- Excellent leadership and management skills.
- Strong communication and interpersonal skills.
- The ability to work effectively under pressure.
- A good understanding of revenue management principles.
- Excellent organizational and analytical skills.
- A flexible and adaptable approach to work.
- Proficiency in reservation management systems and Microsoft Office.
- A passion for delivering exceptional customer service.

**Hotel**

The Holiday Inn Guildford Hotel is conveniently located less than two miles from the heart of Guildford, with a quick 10-minute drive to reach the city center. Guildford station is around a mile away, with a 30-minute train journey to London.

Our hotel boasts 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events.

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