Credit Controller
6 months ago
**Credit Controller - FTC**:
- Job TitleCredit Controller - 12 month Fixed Term Contract
- DepartmentCollections
- Hours36 hours per week (35 hours M-F and 4 hours one Saturday in four)
- Holiday28 days per annum +3 bank holidays (Christmas, Boxing Day, NYD)
- Salary£26,000 - £30,000
**About Billing Finance**
Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”.
- Our three key values are:
- We are conscious of our impact on people and the planet
- We are kind and compassionate with our customers and with each other.
- We support financial well-being for our customers and the wider community
**About the role**
The Credit Control team sits within our Live Collections Department which is made up of three separate teams: Credit Control, the Credit Administration Team, and our Customer Support Team who case-handle our vulnerable customer agreements.
This role involves supporting our customers on a day-to-day basis, answering questions that they may have as well as understanding why customers have fallen into arrears; ensuring that we provide them with the most appropriate solutions to help them to manage their finance agreement with us.
- We are looking for people who are enjoy talking to customers and who are inquisitive, have strong communication skills and are passionate about delivering good customer outcomes recognising, that sometimes, delivering the right customer outcome involves making those more difficult decisions where it is evident that the agreement is no longer affordable for the customer.
**Key Responsibilities**
- Manage a daily queue system of allocated accounts.
- Offer alternative forbearance options to customers where a repayment plan/payment is not the right option for the customer.
- Liaise with debt management agencies where appropriate.
- Take manual payments over the telephone.
- Take inbound calls from customers regarding their agreement.
- Liaise with other departments where necessary in order to effectively manage situations.
- Review customer credit files information.
- Any other adhoc duties
**Eligibility Criteria**
**Experience and skills**
- Experience in a previous Consumer Collections role desirable.
- Strong verbal and written communication skills.
- Ability to problem solve and recognise when to escalate a case if its clear we need to go outside of process.
- Good IT skills.
**Competencies**
- Inquisitive mindset, so that we get a full understanding of a customer’s circumstances.
- Resilient; ability to bounce back after a difficult call.
- Ability to build rapport with customers and display empathy.
- Ability to work well both independently as well as part of at team.
**Values**
- 1. We are conscious of our impact on people and the planet
2. We are kind and compassionate with our customers and with each other.
3. We support financial well-being for our customers and the wider community.**The Recruitment Process and How We Will Use Your Data**
The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.
- Credit Reference Agencies - to complete a soft credit check to understand your financial history
- CIFAS - to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity.
- To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy.
- Location
- Northampton
- Department
- Collections
- Job Title
- Credit Controller - FTC
- Salary
- £26,000 - £30,000
-
Credit Controller
5 months ago
Northampton, United Kingdom GXO Logistics Full timeAre your ready to take charge of our financial stability and make a lasting impact as a Credit Controller. Do you have experience within **credit control or cash collections**? Do you like the sound of playing a key part in the success story of one of the fastest-growing names in logistics? Here at GXO Logistics, we’re recruiting for a **Credit...
-
Credit Controller
5 months ago
Northampton, United Kingdom GXO Logistics Full timeAre your ready to take charge of our financial stability and make a lasting impact as a Credit Controller. Do you have experience within **credit control or cash collections**? Do you like the sound of playing a key part in the success story of one of the fastest-growing names in logistics? Here at GXO Logistics, we’re recruiting for a **Credit...
-
Credit Controller
6 months ago
Northampton, United Kingdom Billing Finance Full time**Credit Controller**: **About the role** The Credit Control team sits within our Live Collections Department which is made up of three separate teams: Credit Control, the Credit Administration Team, and our Customer Support Team who case-handle our vulnerable customer agreements. This role involves supporting our customers on a day-to-day basis, answering...
-
Credit Controller
1 month ago
Northampton, United Kingdom Warner Recruitment Ltd. Full timeDo you have experience in customer services or credit control/sales ledger and have confident telephone manner? Are you interested in Accounting & Finance and looking for a full time offices based job in Northampton? If so we would love to hear from you.The office is easy to get to via car (plenty of parking) and public transport. This full-time...
-
Credit Controller
3 weeks ago
Northampton, United Kingdom Warner Recruitment Ltd. Full timeDo you have experience in credit control/sales ledger/debt collection and have confident telephone manner? Are you interested in Accounting & Finance and looking for a full time offices based job in Northampton? If so we would love to hear from you.The office is easy to get to via car (plenty of parking) and public transport. This full-time office-based...
-
Credit Controller
2 weeks ago
Northampton, United Kingdom Warner Recruitment Ltd. Full timeDo you have experience in customer services or credit control/sales ledger and have confident telephone manner? Are you interested in Accounting & Finance and looking for a full time offices based job in Northampton? If so we would love to hear from you.The office is easy to get to via car (plenty of parking) and public transport. This full-time...
-
Credit Controller
6 months ago
Northampton, United Kingdom GXO Logistics Full timeAre you interested in developing your skill sets within **credit contro**l? Do you like the sound of playing a key part in the success story of one of the fastest-growing names in logistics? Are you looking for your next challenge? Here at GXO Logistics, we have an opportunity for a **Junior Credit Controlle**r to join us at our Head Office in Northampton...
-
Credit Controller
6 months ago
Northampton, United Kingdom CBTax Full time**Job Title: Credit Controller**: **Salary: £26,000 plus bonus**: CBTax are an award-winning, leading tax consultancy practice supporting clients with research and development (“R&D”) claims and other tax saving service offerings. Having won the Accounting Excellence Fast-Track Firm of the Year 2022, and Business of the Year 2021 at the Northamptonshire...
-
Credit Controller
6 months ago
Northampton, United Kingdom Travis Perkins plc group Full timeWe are currently looking for a Credit Controller to join our Credit Services team, this is a hybrid role where you will work from home and also in our Head office in Northampton. If you have excellent customer service, and are a team player then we want to hear from you! We are a big advocate of flexible working, so if you are interested in working flexibly...
-
Credit Controller
7 months ago
Northampton, United Kingdom Butler Rose Ltd Full timeButler Rose is working with a leading Northampton based financial services business in the search for a Credit Controller to join their team! What you'll be doing: - Arranging scheduled call backs - Supervising the queue system - Preparing documentation for potential legal measures - Processing payments over the phone - Ad-hoc duties as and when...
-
Credit Controller
6 months ago
Northampton, United Kingdom Four Talent Full timeAre you an experienced Credit Controller with consumer credit experience based in Northamptonshire? Are you ready for a new challenge in a vibrant and growing company? If you have experience of working with customers to understand their circumstances and focus on delivering great outcomes, have a keen eye for detail and are looking for a company who will...
-
Credit Controller
2 months ago
Northampton, United Kingdom CV-Library Full timeCredit Controller / Finance Administrator Job Description: The Credit Controller / Finance Admin role will be reporting to the Client Services Manager, the Credit Controller is responsible for managing the debts of the business in accordance with the company’s terms and conditions. Additionally, this role provides administrative support to the Finance...
-
Credit Controller
5 months ago
Northampton, United Kingdom OnlineDIRECT Full time**Credit Controller** OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry. We pride ourselves on our family-like culture, emphasising shared...
-
Credit Control Apprentice
5 months ago
Northampton, United Kingdom Shoosmiths Full timeA leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 50 law firm to achieve “Platinum Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between...
-
Credit Controller
2 months ago
Northampton, United Kingdom CV-Library Full timeI am recruiting for a French speaking Credit Controller position working for a innovative, expanding company based in Northampton. Role French speaking Credit Controller will be responsible for ensuring customer transactions, sales invoices, credit notes are recorded correctly as well as supporting the wider Group in the UK. Key responsibilities...
-
Credit Controller
6 months ago
Northampton, United Kingdom Travis Perkins plc group Full timeWe are currently looking for a Credit Controller to join our National Accounts Credit Services team, this is a hybrid role where you will work from home and also in our Head office in Northampton. If you have excellent customer service, and are a team player then we want to hear from you! **This is a 12 month fixed term contract to cover maternity leave....
-
Credit Controller
1 month ago
Northampton, Northamptonshire, United Kingdom Page Personnel Sales Full timeAbout Our ClientPage Personnel Sales is seeking a skilled Credit Controller to join their team in the Northampton area. The ideal candidate will have experience in managing debtor's ledgers, ensuring timely payment of invoices, and maintaining accurate records.Key Responsibilities:Manage and maintain the debtor's ledger.Ensure timely payment of invoices and...
-
Credit Controller
6 months ago
Northampton, United Kingdom Four Talent Full timeAre you an experienced Credit Controller with consumer credit experience based in Northamptonshire? Are you ready for a new challenge in a vibrant and growing company? You’ll receive fantastic benefits, hybrid working, a salary of up to £26k plus up to 7.5% bonus, and a truly great working environment.
-
Credit Control Administration Apprentice
6 months ago
Northampton, United Kingdom starting off Full time**Company Overview**: Our client is one of the largest Credit Unions in the UK, with over 34,000 members. They specialise in working with businesses to help their employees save money with different saving accounts available, as well as offering loans. **Job Duties**: This role is responsible for ensuring loan repayments are paid to the Credit Union in line...
-
Norwegian Speaking Credit Controller
7 months ago
Northampton, United Kingdom Nordic Staff Full timeOur client is a major international company in Northamptonshire Their Nordic Credit Control section needs to hire another Norwegian speaker. Job Purpose Administer all data related to credit management of customers. Maximise cash collections Achieve company targets Building and maintaining good customer relations Key Tasks - Review and chase Company...