Operation Administrator

5 months ago

Coventry, United Kingdom Warwick University Enterprises Ltd ta Uniperms Full time

A fantastic opportunity has arisen to join us at Warwick Conferences. We are looking to recruit an Assistant Manager focusing on Warwick Food & Drink, our internal Food & Drink delivery service on campus. The role will involve managing the delivery of catering requirements, event preparation, conference set up, management of events on campus and management of the team delivering this service. Driving licence will be required for the role.

Warwick Conferences offers a range of world-class meeting and conferences facilities in a lively and attractive destination. We’re proud to be part of the University of Warwick and located on its leafy green campus. An organisation that invests all its profits into social benefit - education for students, or world-leading research to improve lives globally.

Our mission is to ensure that every Warwick Conferences customer is entirely delighted by their experience with us. The role of our dedicated team is to create lasting, memorable events that achieve everything our customers hope for and more. We have endless stories of how our people go the extra mile every day for our customers. Constantly on the look-out for any improvement to make, taking personal pride in their work and supporting each other to deliver their very best. Our entire team works together to develop clever ideas to deliver a unique experience for delegates, for every client.

**Duties and Responsibilities**

**Duty Management**
- Carry out duty management shifts taking full operational responsibility for the building, staff and customers. This includes dealing with customer requests and complaints, fire procedures / evacuation, security and all staff queries or issues whilst on shift.
- Take responsibility for the safety of all customers and staff and ensure the security of the building.
- Check and maintain handovers on a daily basis to ensure communication between other duty managers and reception staff.
- Deal with any customer, staff or maintenance problem which may arise.
- Carry out ‘show rounds’ and Welcomes for customers
- Ensure all operations run smoothly, covering staff breaks when required.
- Checking bar cash takings/checking, reception, end of day/petty cash.

**Departmental Responsibilities**

To assist with departmental responsibility which may include management of different areas of Warwick Conferences and will include:

- Daily service operation of areas
- Planning and supervising of shifts
- Maintaining standards to ensure SOP’s are complied with
- Dealing with customer requirements and maintaining relationships
- Allocation of work tasks to ensure resources are managed and controlling all costs.
- Carry out pre-shift briefings
- General leadership of teams

**HR Processes & Procedures**
- Support with HR processes which include recruitment, induction, training, PDR’s, wages, return to work and other University policy and procedures.
- Ensure rotas and schedules are updated and controlled with departmental targets.
- Ensure wage costings completed in a timely manner.

**Health & Safety and legal requirements**
- Observe Health & Safety, Food Hygiene and Fire Safety in line with University policy, and ensure all staff are complying.
- Ensure all accidents and incidents are reported using the SHE system.
- Ensure all cleaning duties are completed and maintain accurate records for due diligence.
- Carry out risk assessments and report to line manager.
- Ensure all staff ensure and adhere to safe working practices whilst carrying out their tasks.

**Skills & Experience**

**Essential**
- Educated to GCSE level, hospitality qualification or equivalent
- Hospitality Qualification
- Experience in Hospitality/Catering industry
- A working knowledge HR related matters
- A working knowledge of Microsoft Office
- Good knowledge of Health and Safety legislation
- Excellent verbal and written communication skills
- Ability to work as part of a team and the be able to work on own initiative, under tight deadlines and under pressure
- Understanding of a customer focused environment
- Ability to co-ordinate other people and staff in the delivery of an end product and service
- Possession of a clean valid driving licence

**Desirable**
- Previous experience of duty management in a similar sized environment
- First Aid Certificate or willing to be trained

**Job Types**: Full-time, Permanent

**Salary**: £25,138.00-£28,759.00 per year

**Benefits**:

- Company pension
- On-site gym
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Coventry (required)

Work Location: In person

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