Order Management Clerk
7 months ago
With continued success and business growth Wincanton have the opportunity for an Order Management/Processing Clerk to join our team at Branston. Our Order Management/Processing Clerks are responsible for processing details dealing with internal and external customer/supplier calls of a varying nature.
This role is working any 5 out of 7 between 08:00-16:00, and 10:00-18:00 rotating.
Salary £23625 per annum
**How will you contribute?**
- Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
- Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
- Chase information from 3rd party network.
- Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
- Ensure all paperwork has been received and delivered as per the expected KPI/SLA.
- Demonstrate empathy with the customers as and when required.
- Ensure all procedures are adhered to and report all incidents of non-compliance.
**What will you bring?**
- Previous Customer Service experience or NVQ level 3 in Customer Service.
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well organised, taking ownership of tasks and being able to work to detail.
- Educated to GCSE level or equivalent.
**About us**
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. With over 20,000 colleagues across more than 200 sites and an 8,500 strong fleet of vehicles, we put our customers at the heart of everything we do. We are “Great people delivering sustainable supply chain value”.
**Our Culture & Benefits**
In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes **Wincanton **great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
**Be a part of our values; Excellence, Integrity, Passion, Proactivity, Togetherness & Trust.**
**Our Commitment
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